Course Objectives:
Duration: 2 day
How to achieve desire results of customer's satisfaction in service sectors. How to be an effective customer service ambassador.
In a consumer-driven world, every company needs to remember that our customers drive our businesses to success. As the old business adage goes "A happy customer tells a friend; an unhappy customer tells the world”.Organisations that deliver great customer experiences designed their service delivery process rigorously with the customers as their central focus. Using service blueprinting, it provi...
Provider: IMPRESS TRAINING PTE. LTD.
Overview- Changing the way organisations behave to improve the customer experience they deliver is one of industry’s toughest challenges. This course is crammed with practical advice to help you improve the customer experience in your organisation.Benefits to you and your company - Your organisation will be able to apply proven techniques that will sharpen brand strategy, streamline se...
Provider: IMPRESS TRAINING PTE. LTD.
Objectives After the course, participants will be able to:Feel motivated to provide excellent customer service to customers, whether on the phone, at the counter or through writing (i.e. letters, emails, etc)Communicate effectively to provide good customer serviceAdopt a positive attitude towards handling customers, willing to go the extra mile for customersExceed customers’ expectations/ n...
Provider: BCS INTERNATIONAL COLLEGE PTE. LTD.
Customer Service Education and Training 
Drive organizational success today with diversity! Learn to manage diversity in Singapore’s service environment today with the necessary skills and knowledge. Learn how to empower service teams by strengthening team relationships, promoting inclusiveness and how to cope with issues that may implicate service delivery. Program Highlights:Cultivate and foster an inclusive and diversified work...
Provider: LOYAL RELIANCE PTE. LTD.
Customer Service Education and Training
Start building good relationships with your customers today! Pick up practical skills and knowledge to instill confidence in your clients and learn how to better establish relationships through customer loyalty programs. Program Highlights:Learn the importance of product knowledge and understanding customer profile- Learn the importance of product knowledge and understanding customer profileK...
Provider: LOYAL RELIANCE PTE. LTD.
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