About this Course

Start building good relationships with your customers today! Pick up practical skills and knowledge to instill confidence in your clients and learn how to better establish relationships through customer loyalty programs. 

Program Highlights:

Learn the importance of product knowledge and understanding customer profile- Learn the importance of product knowledge and understanding customer profile

• Knowledge and highlights of organisation’s product
  
• Importance of understanding customer profile
  

Build rapport with customers

• Methods to establish customer confidence
  

Establish post-sales follow up and respond to service opportunities

• Types of post-sales practices
  
• Methods responding to service opportunities
  

Training Delivery Methodology

• Mini lectures – to succinctly explain the concepts and theories
  
• Interactive activities: Group participations and discussions on knowledge and procedural process.
  
• Group and individual exercises for practical activities
  
• Independent learning sessions to practise skills and evaluate own progress based on case studies involving extensive trainee participations in order to ensure maximum understanding
  

Duration 

2 days

Who Should Attend

Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders

Certification

Participants who successfully complete the course will be awarded a Statement of Attainment. Completion of all Level 3 SVCF core modules and 2 electives from Level 1 or Level 4 modules of the SVCF Framework

OR

electives from other WSQ Frameworks.

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