About this Course

Drive organizational success today with diversity! Learn to manage diversity in Singapore’s service environment today with the necessary skills and knowledge. Learn how to empower service teams by strengthening team relationships, promoting inclusiveness and how to cope with issues that may implicate service delivery. 

Program Highlights:

Cultivate and foster an inclusive and diversified work environment

• Methods to promote an inclusive work environment
  
• Types of diversity markers
  

Achieve organisational service excellence through fostering team relationships

• Strategies to improve team cohesion
  

Manage challenges that implicate service delivery

• Diversity challenges and opportunities
  
• Methods to manage diversify challenges and opportunities
  

Training Delivery Methodology

• Mini lectures – to succinctly explain the concepts and theories
  
• Interactive activities: Group participations and discussions on knowledge and procedural process.
  
• Group and individual exercises for practical activities
  
• Independent learning sessions to practise skills and evaluate own progress based on case studies involving extensive trainee participations in order to ensure maximum understanding
  

Duration

2 days

Who Should Attend

Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders

Certification

Participants who successfully complete the course will be awarded a Statement of Attainment. Completion of all Level 3 SVCF core modules and 2 electives from Level 1 or Level 4 modules of the SVCF Framework OR electives from other WSQ Frameworks.

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