Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Business Management
Poor telephone communication is a common issue in many organizations. Frontline staff spend most of their communication with customers, therefore good communication skill over the telephone is essential to business success and first impression is important. This course is designed with practical handles to improve the staff telephone communication skills. Actual Case Studies will be discussed in t...
Provider: LEARNERS HUB PTE. LTD.
Education and Training
This module at operations level aims to develop in learners the competencies to demonstrate innovative and enterprising behaviours in the course of their work that will help to improve individual and team performance.Programme OutlineShow Initiative to Improve Performance• What is an Initiative Action?• Initiative Attributes• Sho...
Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Every five year, ISO Standards are reviewed to ensure they are up-to-date. A formal global review of IOS 9001 was completed in 2012 among ISO member bodies. This resulted in a decision to revise the standard and projected publish in Sep 2015.In late 2011, representatives of the National Standards Boards voted to revise ISO 14001, and by early 2012, the revision process had begun. The proposed chan...
Provider: LLOYD MCGILL PTE LTD
This two-day programme will introduce five powerful steps to a higher Emotional Intelligence (EQ) person. Having high EQ is as important as being efficient in the workplace.With the rise in globalisation and increased competition in every aspect of the various industries, it is easy to forget who we are and do things that we might regret.Developing high EQ will enable the person to strive in times...
Provider: Management Development Institute of Singapore (MDIS)
Almost everything we do in today's business or public world invokes heavy competitive pressure: customer habits change, new competitors appear, factors outside your control could dampen or delay your plans. But we cannot allow ourselves to be paralyzed; we need to think strategically, plan in ways which are executionable, and make decision as to what actions to take to minimise disruptions to our ...
Debt settlement and recovery issues have taken on centre-stage in many companies due to increased complexity and uncertainties in the business environment. Many times, they are left facing the challenge of how best to approach or resolve these issues in the least damaging way. Many companies are not clear on how to secure payment and outstanding debts.The objective of this course is to provide par...
Provider: Marketing Institute of Singapore
Productivity & Innovation
By the end of this ISO 9001: 2008 Series Internal Auditor Training, delegates who achieved successful completion should be able to:Describe and explain the evolution, purposes and benefits of a quality management system and the eight quality management principles.Understand the intent, content and interrelationship of the ISO 9000 family including ISO 9000, ISO 9001, ISO 9004 and IS...
Provider: IQCS CERTIFICATION
Learning Objectives:Understand the content, interrelationships and interpreting accurately the requirements of the standards (ISO 9001:2000, ISO 14001:1996 & OHSAS 18001) in the IMS model.Understand the 8 Quality Management Principles for QMS modelUnderstand the principles and techniques available for the Environmental Aspect and Impact assessment.Plan and conduct a "Process Approach" audit to...
Learning Objectives:Introduction to the automotive requirements of ISO/TS 16949Providing a basis for strategic business management in relation to the implementation of ISO/TS 16949 into the company's QMSTarget : Executives who have no time to attend lengthy course are provided with vital information on QMS Concept, Strategy for Implementation & Status Analysis and Certification Achievemen...
Learning Objectives:Tooling Management: important since efficient tooling management is a required ingredient in sucessful operation of a quality system & aid in reduction of costsKey Topics: personnel competence, outsourced activities, tools identification and training system, storage and discovery, spare parts management, noew tools fabrication, set-up & verification, maintenan...
What is failure mode & effects analysis, Categories of FMEA: Design FMEA,Process of FMEAElements of FMEA:Failure Mode Analysis, Failure Effect Analysis, Failure Criticality Analysis.The main steps in a FMEA:identify, list all possible system components and their modes, determine the effect, rate the probability of occurrence, calculate the Risk Priority Number (RPN), identi...
Language Skills
ObjectivesThis course will enable participants to converse using simple sentences in English.Course Outline1. Introduction to English language2. Dialogue pertaining to daily communications3. Reading of road signs and notices4. Practical, Role Playing & Language Games5. Basic Grammar.6. Pronunciation7. Simple vocabularyCourse Duration2 sessions * 8 hours per session = 16hrs...
Provider: BCS INTERNATIONAL COLLEGE PTE. LTD.
Workplace Safety and Health,construction
This course is for those in a Project / Site Management role who currently hold a valid SMSTS certificate that is due for renewalWHO SHOULD ATTEND?People who currently hold a valid Site Management Safety Training Scheme (SMSTS) certificate that has been gained within the previous five years.COURSE DURATION2 daysCOURSE CONTENTSSuccessful candidates will gain knowledge and skills in:Current focus of...
Provider: KBA TRAINING CENTRE PTE. LTD.
In this programme, learners will gain an understanding of the importance and execution of delegation for success in workplace. They will also learn to apply skills to delegate responsibilities effectively, fairly and responsibly, as well as to handle side issues that arise from delegationCoverage:Delegation Basics• What is delegation?• 5Ws of Delegations• How does delegation fit into your jo...
Leadership and People Management,Education and Training
Establishing good relationships with your customers is the first step towards business success! Pick up practical skills and knowledge to instill confidence in your clients and learn how to better establish relationships through customer loyalty programs. Program Highlights:Drive sales by meeting the demands of your clientsGenerating increased sales with excellent product knowledgeLearn the s...
Provider: LOYAL RELIANCE PTE. LTD.
About the course:This qualification is intended for candidates who have achieved a sound understanding of English in a business context, equivalent to Council of Europe B1 (Threshold) level, gained either through previous learning or employment or both. This qualification is intended for candidates who have reached a standard in English usage which will enable them to write acceptable English with...
Provider: ABSOLUTE KINETICS CONSULTANCY PTE LTD
Administration
“The finest language is mostly made up of simple unimposing words.” George EliotCourse DescriptionThis workshop helps you identify wordiness in your business writing and equips you with strategies to write concisely.Cut the clutter in your writing! Join us to learn simple yet powerful techniques to eliminate redundancies in your writing. Learn what is the most appropriate average number of wor...
Provider: ACES LEARNING HUB PTE. LTD.
OverviewThis programme will enable individuals to determine and identify own competencies and personal career goals after; and to take steps to realise career goals by sourcing for job opportunities, preparing for interviews and demonstrating basic social etiquette. Learning OutcomesAt the end of this workshop, participants will acquire the right attitude, skills and knowledge to:1. List pers...
Provider: AGB EDUCATION CENTRE PTE. LTD.
Program IntroductionThe ATHE Level 7 Diploma in Strategic Management (QCF) provides much of the underpinning knowledge and understanding for the National Occupational Standards in Management and Leadership and is also recognised by a variety of UK universities for progression to their MBA top-up. What ATHE qualifications provide for learnersContinuous assessment so that learners complete thei...
Provider: ARIUM SCHOOL OF ARTS AND SCIENCES PTE. LTD.
Human Resource Management
This programme provides a direction for aspiring students the essential skills to manage people and activities, and the art of developing people. It features the latest Human Resource concepts for personal leadership development and enable organizations to meet the fresh challenges that are part of a rapidly changing business environment. Objectives and Expected OutcomesAt the end of th...
Provider: ICAS TRAINING AND EDUCATION COLLEGE (ICASTEC) PTE. LTD.