About this Course

In this programme, learners will gain an understanding of the importance and execution of delegation for success in workplace. They will also learn to apply skills to delegate responsibilities effectively, fairly and responsibly, as well as to handle side issues that arise from delegation

Coverage:

Delegation Basics

• What is delegation?

• 5Ws of Delegations

• How does delegation fit into your job?

• Pros & Cons of Delegation

The Delegation Process

• The Delegation Process – Please Delegate Carefully and Responsibly?

• P – Planning & preparing for delegation

• D – Executing the delegation

• C – Checking the progress of delegated responsibilities

• R – Review the outcome of the delegated responsibilities

• Dos & Don’ts in Delegation

Delegation Side Lines

• Fair & responsible delegation

• Reactions to delegation

• Managing expectations & emotions

• Managing difficult and non-compliant behaviours

• Feedback & review techniques

• Common pitfalls of delegations

• Action Plan

Time: 9 - 5 pm

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