Setting up for Effective Telephone Communication Skills

  

About this Course

Poor telephone communication is a common issue in many organizations. Frontline staff spend most of their communication with customers, therefore good communication skill over the telephone is essential to business success and first impression is important. This course is designed with practical handles to improve the staff telephone communication skills. Actual Case Studies will be discussed in the course and enable participants to understand some of the issues that need to be resolved over telephone.

Key Topics

  • Basic Interacting Checklist (FAT Principle)
  • Guide to developing a Champion Telephone Team
  • Techniques for effective telephone communication
  • Handling difficult customers via telephone
  • Telephone Checklist and Practical Session
  • Discussion of challenges faced in telephone communication

Who Should Attend?

Office Staff, Sales & Call-Centre Personnel, Customer Service Executives, Frontline Officer, Receptionists, Secretaries and Personal Assistants who interface with internal & external customers on daily basis. Sales Team and Tele-marketers who wish to have breakthrough in their sales performance are strongly recommended to attend this WorkShop.

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