Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
It is important for us to be easily recognized, likable and trusted in a short period of time during business networking, meeting with clients or at work. To reach this goal, we need to have an image that reflects our best qualities and communicate who we are. This seminar gives you some basic guidelines on how you can be who you are and be respected by others at a professional level.Outline:Impor...
Provider: HRM SKILLS PTE. LTD.
Do you ever ask, "What have I done today?" Do you start the day with high hopes for accomplishing your goals but leave the workday feeling you didn't accomplish anything? Well it's time to take back control of your day and accomplish more with your time. This seminar gives you the basic and yet practical time management techniques for managing time and making it work for youOutline:Understanding T...
Being in a supervisory role creates a whole new set of challenges for the individual. Supervisors, team leaders and new managers need to build a new set of non-technical skills to add to their current expertise in order get the best out of their people. They have to be equipped with a set of skills and best practices that will ensure that they get the best performance from their staff in a confide...
Deliver service to customers. Respond to customer issues/complaints. Handle exchanges, returns and refunds.
Provider: CARRIE ACADEMY INTERNATIONAL PTE. LTD.
Provider: Association of Singapore Attractions
This course addresses the knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges. Course Content 1) Develop knowledge of organizations product or service offerings and customer profile 2) Establish customer...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
The “Manage Operations for Service Excellence” module addresses the knowledge and application skills in the effective management of resources, along with the use of organizational guidelines to manage service operations. Learners will also gain experience through recognizing resources and implementing service operations to achieve service excellence, resolving performance issues and monito...
Provider: TRAINING VISION INSTITUTE PTE. LTD.
AFTER THIS WORKSHOP YOU WILL BE ABLE TO: take the stress out of handling difficult situations enjoy your work more represent your organisation better
Provider: The British Council
no record
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
see attached.
On completion of this unit, participants should expect to have acquired competencies in the 3 key performance statements, namely: Performance Statements A competent individual must be able to successfully perform the following: PS1 Gather information relating to the industry in which the organisation operates PS2 Analyse impact of internal and external trends on the organisation PS3 Monitor intern...
COURSE OBJECTIVES• Maintaining professional appearance and attitude• Providing quality service• Addressing concernsThe course will be conducted in English.ADMISSION CRITERIA• Able to speak, read and write simple English (ESS WPLN Level 4)• No other pre-requisitesDURATION• 16 hours (9am to 6 pm over 2 days)ASSESSMENTParticipants will be awarded a Statement of Attainment by WDA upon pass...
Provider: ASCENDO CONSULTING PTE. LTD.
Provider: EAGLE INFOTECH CONSULTANTS PTE LTD
This programme covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.
Provider: Singapore Institute Of Retail Studies (SIRS)
In this seminar, participants learn to function effectively in a team and gain satisfaction in being part of a team. Outline:Key Success Factors in a teamStages of team developmentSelf Awareness of your Strengths, Interest and AbilitiesCommunicate Effectively with othersHandling conflicts when working in teams...
Course Outline This qualification is suitable for those who are working, or intend to work, in an environment where direct contact with internal and/or external customers forms a major part of their work. Candidates will develop knowledge and understanding of the elements of Good Customer Service; the ability to apply these elements to realistic situations; an understanding of personal behaviours...
Provider: BMC INTERNATIONAL COLLEGE PTE. LTD.
Provide services that are customer focused
Provider: BOX HILL INSTITUTE SINGAPORE PTE. LTD.
Provider: CSM ACADEMY INTERNATIONAL PTE. LTD.
Provider: CUSTOMER FIRST SINGAPORE PTE. LTD.