About this Course
Course Outline This qualification is suitable for those who are working, or intend to work, in an environment where direct contact with internal and/or external customers forms a major part of their work. Candidates will develop knowledge and understanding of the elements of Good Customer Service; the ability to apply these elements to realistic situations; an understanding of personal behaviours and processes that enhance service delivery; and the ability to apply these behaviours and processes within the job role, including effective handling of customer complaints and problems.
- /5 from users
- Course Provider BMC INTERNATIONAL COLLEGE PTE. LTD.
- Course Category People
- Course Price $631.3