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About this Course

COURSE OBJECTIVES

• Maintaining professional appearance and attitude

• Providing quality service

• Addressing concerns

The course will be conducted in English.

ADMISSION CRITERIA

• Able to speak, read and write simple English (ESS WPLN Level 4)

• No other pre-requisites

DURATION

• 16 hours (9am to 6 pm over 2 days)

ASSESSMENT

Participants will be awarded a Statement of Attainment by WDA upon passing an oral/written examination and practical

assessment administered by Ascendo Consulting. 

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