Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Leadership and People Management
The common saying that the fish rots from the head underscores the importance of quality team leaders. Nothing affects the companys best plans more than landing in the wrong hands. Effective team leaders are needed to drive results, develop star performers and improve employee engagement. They provide clear direction, communicate purposefully, motivate passionately, build strong team relati...
Provider: BOOTSTRAP PTE. LTD.
Customer Service
Develop the organizations service operations plan that is aligned with the organization customer-focused strategy Define the communication approach and the medium (platforms) for effective communication of the service operations plan Evaluate the effectiveness of the organizations service operations against the established key performance indicators Identify the corrective action...
Provider: CAPELLE ACADEMY PTE. LTD.
At the end of the Program, participants should be able to : ¿- review organizational strategies and business plans that impact on team competency requirements; ¿- select and use tools to review current skills of team members; ¿- establish team leaders¿ learning priorities; ¿- identify learning and development opportunities that support the development of staff; ¿- facilitate learning and dev...
At the end of the program, participants should be able to : ¿ Contribute to the development of a learning organization that supports the development of teams and individuals ¿ Identify competencies to assist individuals and teams to respond positively to change ¿ Support enterprising behavior and risk-taking among team leaders by role modeling enterprising behaviors and rewarding innovation ¿ ...
Human Resource Management Employment and Recruitment
This unit covers assisting in the planning and setting up of book displays and library exhibitions; preparing and producing promotional materials; planning and conducting user education programmes and guided tours; providing the logistics for outreach activities; collating post-activity feedback received; and providing the necessary administrative support. At the end of this module participants w...
Provider: National Library Board
Relevance of Value and Innovation of IT The need for improving the management of IT Value and innovation is currently more important than ever before. It has come to the fore as IT has moved to centre-stage in many if not most organisations, consuming significant resources and impacting business in dramatic ways. Senior IT and business executives need to be able to manage IT Value and Innovation t...
Provider: NATIONAL UNIVERSITY OF SINGAPORE
Seraphcorp runs training programmes on workplace coaching. One of which is the Certificate IV in Coaching Skills For the Workplace by SydneyLearning of the University of Sydney. The aim of this course is to maximize an individuals performance in the workplace. It is aimed at experienced or aspiring leaders and managers of teams and will be also of use to learning and development managers, human r...
Provider: SERAPHCORP INSTITUTE PTE. LTD.
This unit covers identifying negotiation outcomes and roles and responsibilities, preparing the necessary information for a negotiation, using basic negotiation processes and techniques, as well as documenting negotiations. This course covers identifying negotiation outcomes and roles and responsibilities, preparing the necessary information for a negotiation, using basic negotiation processes an...
Provider: SFIC INSTITUTE PTE. LTD.
Education and Training
Under this three-day course, candidates will learn to be competent in the following 6 Competency Elements (CE): CE1: Review Learners’ Profile and Adjust Training Programme to Meet Their Needs CE 2: Prepare Resources Needed for Training CE 3: Create and maintain a conducive Learning Environment CE 4: Facilitate Learning through Effective Instructional Skills and Strategies CE 5: Monitor Learners...
Provider: SIGMA SOLUTIONS HRD CONSULTANTS PTE. LTD.
学前期是语音可塑性最大的时期，因此搞好学前儿童的语音教育尤 其重要。学前教师必须具备稳固的语音基础，并清楚地了解儿童学 习语音的特点，才能胜任语音教育的工作，教导儿童正确的发音。 通过这项课程，学员将能够了解汉语拼音的基本知识，掌握正确发 音并辨析直读法与拼读法的差异，同...
Provider: SINGAPORE CENTRE FOR CHINESE LANGUAGE LIMITED
By the end of the workshop, participants will be able to: To understand the mechanics of an organisation’s compensation components The critical issues to watch out for in the Employment Act The latest trends affecting payroll administration To create awareness of statutory laws (eg. Employment Act, CPF Act, SDF Act, Income Tax Act, and others) To appreciate the overview of the components in a c...
Provider: Singapore Human Resources Institute (SHRI)
At the end of the 1-day program, participants will learn how to: Know the difference between a leader and a manager. Understand the behavioural styles of people. Relate well with people through effective communication. Be assertive. Turn problems into opportunities and overcome adversities.
In this current challenging business environment, Human Resource professionals are increasingly called to play a prominent role in the success of a project. Mistakes, in the project management process, can lead to serious damage to the organization including financial, resources, and credibility aspects. Hence, project management skills and knowledge becomes an essential skill for Human Resource P...
By the end of the workshop, participants will be able to: Understand traditional interview techniques issues List the difference between traditional and competency-based interview technique Develop questions for competency-based interview Conduct a competency-based interview Apply the selection technique after the interview
In this 1-Day workshop, participants will be able to: Describe what Performance Management is Describe steps needed to have an effective performance appraisal system Explain the role and responsibility of the management and staff in performance appraisal Assess performance objectively Evaluate performance and conduct an appraisal session
The difference of opinions, subjective interpretation of the terms of the contracts and agreements, difference of priorities and diverse range of objectives of the Conflicts can be managed through negotiations, people management skills, appropriate processes and by identifying common grounds. No individual is conflicts given the choice. When conflicts are not resolved might not be eager to confron...
Provider: SINGAPORE INSTITUTE OF SURVEYORS AND VALUERS
The Advanced Certificate in Training and Assessment (ACTA) is a program that provides the workforce in the Training and Adult Education Industry with the essential skills and knowledge to design and deliver competency-based training programs and assessments. CU1: Interpret the Singapore Workforce Skills Qualification (WSQ) Framework This unit addresses the competencies required to interpret the ...
Provider: Singapore Training & Development Association (STADA)
The Certificate in Supervisory Management aims to equip students with the supervisory skills and practices that are essential in contemporary business organisation. More specifically, this course aims to provide students with the working knowledge of supervisory management, accounting, international trade practices and business communication that are desired for effective supervision.
Provider: SIPMM ACADEMY PTE. LTD.
Customer-based business logistics will assure organisation’s success. However, the art of fine-balancing customer requirements and expectations with business costs to bring about excellence is no easy matter. Attend this workshop to find out how to achieve customer service excellence through the management of change and synchronised strategies. Master some of the 4G approaches and tactics in res...
Provider: SIPMM PTE. LTD.
This topic specifies the knowledge and skills required to effectively manage export and import sales in the manufacturing industry. The knowledge involves the concepts and principles which underpin exporting and importing. The skills involve making business decisions on the legal rules which relate to importing and exporting. This subject is designed for individuals working in the manufacturing ...
Provider: SMF CENTRE FOR CORPORATE LEARNING PTE. LTD.