About this Course

This unit covers identifying negotiation outcomes and roles and responsibilities, preparing the necessary information for a negotiation, using basic negotiation processes and techniques, as well as documenting negotiations. This course covers identifying negotiation outcomes and roles and responsibilities, preparing the necessary information for a negotiation, using basic negotiation processes and techniques, as well as documenting negotiations. Course Objectives/Outline 1. Identify negotiation outcomes in commercial situations to establish organisation’s desired position in the negotiation 2. Identify roles and responsibilities needed to support negotiation objectives 3. Prepare relevant background information to understand other parties’ position 4. Use negotiation processes and techniques to assist in achieving desired negotiation outcomes 5. Record negotiations for evaluation and documentation purposes

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