Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Information and Communications
Google Analytics 201 is a part of series of courses that leads to GAIQ (Google Analytics Individual Qualified). This course is an in-depth, hands-on training day building on the knowledge acquired in Google Analytics 101 and covering advanced tracking concepts, best practices for data cleansing, installation, in-depth analysis techniques and custom reporting.Google Analytics 201 is a one-day cours...
Project Management
This course is aimed at people who work in Agile teams and want to obtain the PMI-ACP® certification. The objective of this 3-day course is to acquire the skills and knowledge necessary to pass the PMI-ACP® examination, and to successfully apply Agile practices in their organization.Candidates will learn more than the basics of Agile during this course. Candidates will also understand the underl...
Manufacturing
This course aims to provide people currently working in or wishing to enter the manufacturing industry with the skills and knowledge required to perform their jobs effectively. This course is developed to enable an individual to acquire the skills and knowledge in using measuring devices in manufacturing at work. It is a systematic approach that workers can use to make incremental and breakth...
This course aims to provide people currently working in or wishing to enter the manufacturing industry with the skills and knowledge required to perform their jobs effectively. This course is developed to enable an individual to acquire the skills and knowledge in using hand tools in manufacturing at work. It is a systematic approach that workers can use to make incremental and breakthrough i...
Workplace Safety and Health
This course has been designed to meet or exceed the minimum standard for Working at Height Training for Worker Level in Singapore, as recommended in the WSH (Work-At-Heights) Regulations 2013 and Approved Code of Practice for Working Safely at Height (2013).The aim of the course is to provide participants with the requisite working at height knowledge to undertake work at height activities properl...
Environmental Management
This course provides delegates with an overview of the principles, methodologies and framework behind an Environmental Management System (EMS). The requirements and benefits of ISO 14001 will be systematically taught and discussed in this course. ISO 14001 helps organisations balance adverse environmental impacts versa business needs in order to create sustainable development.The objective of this...
Quality Management
Internal audit is one of the system check tools to assess the effectiveness of ISO 9001 Quality Management System (QMS) implementation. This course provides delegates with the basic skills, knowledge and competence on how to conduct a 1st or 2nd party QMS audit in their organization. Audit report writing and follow-up will also be taught and discussed during this course.The objective of this...
In OSH Management System, it is essential to understand the systematic and pragmatic approach to measuring and improving workplace Safety Performance, and to provide valuable feedback to the management for review. Safety inspections are vital for the monitoring, improving and feedback on the safety performance of an organization.This training provides delegates with an understanding of safety insp...
Audit
This course is a registered programme under International Register of Certified Auditors (IRCA). It covers OHSAS 18001 requirements, and principles and methodology of conducting an OHS MS audit under ISO 19011. The course meets part of the requirements for those seeking registration as an OHS MS Lead Auditor/Auditor under IRCA 2020.This course provides delegates with an in-depth understanding...
Transportation Services
Driving vehicle in today’s dense-road is a great challenge with everyone rushing to meet their own goals. Besides driving skills, driver needs to equip themselves with the knowledge and be competent to manage both their vehicle and manoeuvre safely through these dense roads.This programme provides delegates with an understanding of how to manage driving risk, the behavioural issues affecting dri...
service Management
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.COMPETENCIES (PERFORMANCE STAT...
Leadership and People Management
We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. It is imperative that we are equipped with the essential skills to handle different groups of people at the workplace. You will learn the appropriate communication styles that will help avoid ineffective...
This challenge in this present world is best captured with the acronyms VUCAD, representing Volatility, Uncertainty, Complexity, Ambiguity and Deception. Our success in this VUCAD world depends on whether we can cope with such changes. The western linear mindset tells us to try to predict better on one hand and to stay agile and flexible on the other. A better way is found in the ancient Chinese C...
Personal Development
Emotional resilience refers to one’s ability to adapt to stressful situations or crises. Emotionally resilient executives are better equipped to cope and adapt to adversity without lasting difficulties. Yes, Emotional Resilient can be trained, it is a subject of interest for many organizational psychologists who identified that this is one of the most critical skills set successful managers and ...
The advancement of technology has connected the world of diversities across social strata, races, ages, cultures and nations creating a new world characterized by the acronym VUCAD representing Volatility, Uncertainty, Complexity, Ambiguity and Deception. How can we cope in such a world? To find the answers, the speaker has studied into the ancient wisdom of the Chinese and fused it with the ...
Target Audience:Relevant Job Roles/Occupations– Supervisor– Rescue personnel– Manager– Company Safety Personnel– Engineers– Technician/OperatorsTo identify duties and responsibilities of a Confined Space Supervisor under the WSH Legislations and Code of PracticeIdentify, prevent and control confined space hazardsCarry out and comply with the requirements of a Confined space Entry Permi...
Food and Beverages
Course InformationThe WSQ – Food Hygiene Course is a WDA/WSQ designed curriculum adhering to the F & B Safety and Hygiene Procedures. It is a one-day course. Under the Food Hygiene Regulations, all NEA registered food handlers are required to attend and pass this course so as to be equipped with the necessary knowledge before being allowed to operate public eateries. Food handlers who pass t...
Target Audience: All Workers who are required to work at heights in their daily operations and work.Course Outline:– WSH Act, WAH & RM regulations– Codes of Practice, ACOP and Singapore Standards– Hazard identification for WAH, fall control measures– Fall Protection– Fall PreventionCourse Duration:1 day course (7.5 hours, including 1.5 hours of assessment)Time : 9.00am – ...
Target Audience:Top Management, EHS Personnel, Line Supervisors, Team LeadersOn completion of this course, learners will acquire the knowledge and skills to be a Risk Management Champion for the organisation in reducing risks at source by managing the risk management process at workplace and for recognition of bizSAFE level 2 by Workplace Safety and Health Council. It involves developing a practic...
Participants of Advanced Certificate in Workplace Safety & Health will acquire the WSH knowledge and skills to coordinate the implementation of WSH management systems at the supervisory level. Participants will have intermediate understanding of the relevant WSH Regulations and provide the key competencies in WSH to become a WSH Coordinator.COURSE OUTLINE Measure, Monitor and Report WSH P...