Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Human Resource Management
This unit addresses the skills and knowledge required to work with organisation members to create and review job profiles as part of manpower planning activities. It covers models, methods and the link between job design and manpower planning activities.1. Create job descriptions2. Review job design processesLearning Outcomes1. Create job descriptionsConsult stakeholders to clarify manpower planni...
Provider: HUMAN CAPITAL (SINGAPORE) PTE. LTD.
Education and Training
Objectives: Participants will understand the importance and basic elements of music and drama in early childhood education Participants will learn English Language skills through music and drama Participants will weave reading and writing through music and drama Participants will be able to plan for a literacy rich music and drama plan for young childrenSession 1: Why music a...
Provider: Association for Early Childhood Educators (Singapore)
Customer Service
Course Objectives:
Duration: 1 day
How to handle calls…? How do you take down business messages? Creating the right impression to customers over the phone? Find out more on how to build up your business image?
Provider: AAC TRAINING CENTRE
Organisations operating in increasingly competitive domestic and global marketplaces cannot afford to ignore any source of possible competitive advantage. However, many organisations’ HRM policies and practices give little consideration to the diversity of the workforce and the implications of that diversity for the effective management and use of employees, individually and in groups.Managing d...
Provider: Management Development Institute of Singapore (MDIS)
Education and Training,Personal Development
Do you know why you behave the way you do and why do others behave the way they do? Our behaviour styles do affect our interpersonal relations with others. How nice it would be to know yourself better especially when working with your team members or colleagues? Would it be better you know their behaviour style and how you could respond better?This workshop will address that concern and answer tho...
Leadership and People Management
Great salespeople are often regarded as great communicators. They often have a good repertoire of striking stories to inspire customers, or disarm disgruntled associates. Great Organisation also have a wealth of stories that illuminate, project or help their brand, to stand out from the crowd.Do you have such stories that differentiate your Organisation from others? Stories are the currency of hum...
Managers who are able to build and sustain commitment, trust and rapport with their employees invariably perform well as Managers. Their ability to relate to the needs of others and use that understanding to bring out the best from their subordinates is responsible for the success of the team and business unit.Managers need to understand their personal feelings and emotions first, before attemptin...
Leadership and People Management,Education and Training
The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills. This two-day workshop is designed to provide the participants with techniques and skills to enhance their effectiveness as s...
Despite the recognition of the importance of customer centricity, majority of the companies that tried to be customer-centric have failed in the process. What are the driving forces behind the need for customer centricity? What are the strategic advantages of customer centricity? What is the essence of customer centricity? Why is a customer-centric culture so difficult to implement?In this course,...
Provider: Marketing Institute of Singapore
What separates service leaders from others is how they handle service failures and meet the challenge of turning an unhappy customer into one who praises your service and becomes a customer for life.This programme shows the importance of service recovery and how to go from apologising to taking responsibility to giving customers something of value as a way of appeasing them and earning their loyal...
Provider: NEXT U PTE. LTD.
Benefits of IMCB CertificationCertified Designation – Use of IMCBTM Board Certified Designations after your name on your Business Card and Resume.Job Protection & Search – Investing in your career and improving your credentials opens doors for greater consulting job opportunities and global recognition.Gain recognition – Increase professional esteem, network, and...
Provider: ODE Consulting
Program HighlightsDiploma in Training & Development is a practical-oriented program ideal for HR professionals or non HR executives seeking a rewarding career in training, HR development, career management and other related fields. The program aims to develop HR professionals, trainers, consultants and senior executives with instructional and practical skills to analyse, design and deliver com...
Provider: AVENTIS SCHOOL OF MANAGEMENT PTE. LTD.
The Master of Arts in Lifelong Learning and Leadership (MA LLL) programme is a joint collaboration between the Institute for Adult Learning and the UCL Institute of Education (IOE), to develop practitioner-researchers for Singapore’s Continuing Education and Training (CET) sector.The MA LLL is designed for CET professionals with degrees in their domain field who aspire to undertake leadership an...
Provider: Institute for Adult Learning (IAL)
Course DescriptionThis workshop is designed to equip employees with the skills to want to serve customers with passion!! Participants learn and apply skills and techniques to provide excellent customer service and manage unreasonable customers without offending them. This workshop also teaches participants to apply effective telephone techniques.This workshop is suitable for employees whether they...
Provider: ACES LEARNING HUB PTE. LTD.
Certificate of English Language at 3 different levels are intended for candidates who wish to achieve a quality and internally recognised qualification in English as English Language requirement for entry into various courses offered within MMI Academy. The Certificate of English Languages are skills based qualifications that have been designed to develop and assess a candidate’s ability to...
Provider: MMI ACADEMY PTE. LTD.
“Innovate or Die” has become a mantra in today’s dynamic business world. Organisations must innovate in order to sustain growth and survive in the fast changing business world. Ironically, most organisations do not practice innovation. Why is that so? Is it because we think innovation is reserved only for creative geniuses? Is it because we are afraid of change? ...
Personal Development
Have you ever wonder why do some people, when given the same resources, accomplish much more than others? Why do they also demonstrate creativity so naturally and is able to facilitate teamwork effectively?These exceptional peak performers are valued and recognised by bosses, and often receive all the perks that go with it, in the forms of promotion and salary raise. So how do we perfo...
A good interview to hire the right candidates doesn’t just happen.To be effective, the interviewer plans for a structured interview and adopts behaviour-based interview for selection of candidates. This means that the interviewer needs to use the skills, tools and behavioural questions to conduct interviews objectively. The outcome is to hire candidates based on their past/current job performanc...
SEE THE WORLD, A PROMISING CAREER. Welcome to the aviation world! Being a cabin crew can be exciting. The career offers a different way of life, allows you to travel to many places you otherwise might never go to, and allows you to encounter the many different cultural and social aspects of the world that you might otherwise never see. It can, however, be challenging, with its diverse job scope an...
Provider: MIL-COM AEROSPACE PTE LTD