Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Do you have difficulty communicating with people? Have you wondered why some people like you and some not? This seminar helps participants understand the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in the workplace.Outline:Understanding Interpersonal SkillsUnderstanding Human Behaviors RelationsProfiles of Various ...
Provider: HRM SKILLS PTE. LTD.
Human Resource Management Employment and Recruitment
Duration: 196 hours (Approximately 25 days)Course Medium: EnglishCertification: Participants will recieve a full certificate (Advanced Certificate in WSH) and a transcript after completion of all modulesCore Units1. Measure, Monitor and Report WSH Performance (WP–CA–302C-2)2. Coordinate Implementation of Emergency Preparedness and Response Plans (WP–IC–302C-2)3. Promote WSH Culture Develop...
Provider: AVANTA GLOBAL PTE. LTD.
Upon completion of this unit, participants will be equipped with the necessary skills and knowledge to perform the duties of a supervisor working in a Confined Space.The total training duration is 21 hours.(18 hours of lecture, case studies, role plays, and 3 hours of assessment)Who Should Attend The job roles(s) / occupations that this unit would be relevant to may include the following part...
Provider: Institute of Process Industry (IPI) - A Division of ASPRI
Leaning Objectives:
Provider: INTEGRATED TRAINING CONSULTANTS PTE. LTD.
Domestic Cleaning
Learning objectives:
The Course is aimed at providing entrants to the Public Relations (PR) profession and those who are interested in PR, with a sound foundation in PR and Mass Communication and its various components, techniques and current best practices. A Professional Certificate is presented to candidates upon successful completion of the Course.Course StructureThis is a three-month course with twice weekly cla...
Provider: Institute of Public Relations of Singapore
This unit covers the knowledge and application skills in identifying the elements that forms customer expectations so as to provide the desired customer experience that is line with the organisation’s vision, mission and values. It covers various methods to design, innovate and translate the desired customer experience into a service operations plan.
Provider: Service Quality Centre
This unit addresses the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring one’s actions in handling diversity.
Education and Training
This course aims to equip the learner with the knowledge and skills to apply information and communication technology at the workplace. These include analyzing ICT in organisational performance, and facilitating the development and acquisition of ICT infrastructure and tools to identify and prevent problems at the workplace.
This unit covers the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their customers in their day-to-day engagement.
This module covers knowledge and application skills in the assessment of the service quality and customer satisfaction levels within an organisation. It involves the identification of relevant benchmark criteria and key performance indicators to monitor and manage customer information for service excellence. Upon completion of this module, you will acquire the skills and knowledge to: 1. Develop s...
STRUCTURE AND CONTENTThe diploma programme consists of 8 subjects and may be completed in 8 months.Foundational PsychologyCounselling TheoriesCounselling SkillsCounselling EthicsCareer CounsellingGroup CounsellingConflict ManagementCrisis InterventionDELIVERY AND ASSESSMENT METHODSDelivery MethodThe curriculum is taught over 4 terms of 8 weeks, with each term covering 2 subjects. Each subject of t...
Provider: KAPLAN HIGHER EDUCATION INSTITUTE PTE. LTD.
Crafting a comprehensive employee handbook should be a top priority for your organisation. An employee handbook is the foundation upon which the employer builds its workplace culture, as well as its legal requirements.Employees cannot claim ignorance for inappropriate conduct harmful to your company. Supervisors also become more effective because disciplinary decisions can be made based on t...
Provider: KC ACADEMY PTE. LTD.
Human Resource Management Finance management
This workshop is designed for both employers and their employees. It aims to help participants understand the Singapore income tax rules relating to the taxation of employment income. Emphasis will be placed on helping companies comply with the reporting requirements so as to avoid unnecessary penalties for non-compliance. Practical examples, illustrations and case studies will be used to enable p...
Provider: Institute of Technical Education