Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Human Resource Management
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress toward organizational goals.Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements.Key Performance Indicators are quant...
Provider: HRSINGAPORE PTE. LTD.
Community and Social Services
Course DescriptionSolution-Focused Brief Therapy (SFBT) is an approach in counselling, psychotherapy and social work that aims to help clients to generate solutions. Its ideas have also been used in clinical supervision, coaching, education and management. It is an approach that is client-centred, strength-based, goal-focused, contextual and usually brief. Course Objectives- To engage c...
Provider: ACADEMY OF HUMAN DEVELOPMENT PTE LTD
Customer Service
Leadership is important in today's competitive world because it is a key differentiator – effective leadership brings about results, commitment and organizational knowledge. Yet most of us are thrust into leadership positions without an idea of what it takes to be a leader.This one day workshop is an introduction to the key essentials of what it takes to be a leader. It covers the spectrum of sc...
Provider: HRM SKILLS PTE. LTD.
Early Childhood
This Bachelor of Arts in Early Childhood Education (Chinese) offerred by Beijing Normal University. This program nurtures education professionals with fundamental knowledge of child development, social science, and educational psychology and offers professional knowledge and training in early childhood education for those who are interested in research in educational psychology, teaching, and admi...
Provider: KLC INTERNATIONAL INSTITUTE PTE. LTD.
This comprehensive programme focus on the role of employee engagement as a performance management, retention strategy and as a way of enhancing competitive advantage.The programme addresses the “What” and “How” of planning and establishing a comprehensive employee engagement programme in your organisation.ObjectivesUpon completion of this workshop, participants will be able to;Understand w...
Provider: Management Development Institute of Singapore (MDIS)
Personal Development
Change is inevitable. Ironically, people will resist change, even ‘positive’ ones, as it pushes them out of their ‘comfort zone’, thus making change implementation challenging. Yet, if managed properly, the period of change can also be a time of great creativity, resourcefulness and productivity.To achieve that, we must identify and respond appropriately to emotional reactions, in or...
Education and Training
Developing time management skills is a journey needs practice and other guidance along the way. One goal is to help yourself become aware of how you use your time as one resource in organising, prioritising, and succeeding in your studies in the context of competing activities of friends, work, family, etc.ObjectivesUpon completion of this workshop, participants will be able to;Analyse their...
Leadership and People Management
Emotional Intelligence or EQ is a 'must-have' skill for all levels of executives and leaders. It is the cornerstone skill for all management and leadership. It's the key to improving relationships and work performance.By attending this course, participants will uncover their Emotional Intelligence literacy, and be provided with action plans and strategies to improve their EQ competencies through a...
Provider: Marketing Institute of Singapore
The course is designed for:Parents, helpers, social workers, school based professionals and anyone keen to enhance their skills in handling their interactions with young people.Many people who work with youths gain satisfaction and success from their work, yet a great deal of their contemporaries, discouraged by outcomes, experience much difficulty in coping.The programme provides participants wit...
Provider: ACC SCHOOL OF COUNSELLING AND PSYCHOLOGY PTE. LTD.
Course ContentsCore Module:Counselling Theories in Practice: Solution-Focused Brief Therapy (Introduction) (4-day Course)Elective Module (For Graduate Diploma, select any FOUR Elective Modules)[Pre-requisite: SFBT (Intro)]:Solution-Focused Brief Therapy (Family Violence)Solution-Focused Brief Therapy (Groupwork)Solution-Focused Brief Therapy (Working with Children)Solution-Focused Brief Therapy (W...
Course ObjectivesThis course will help participants:Have an understanding of the 4 dimensions of human behaviourHave an understanding of the application of the Personality Profiling System and tools in personal, interpersonal and team developmentLearn to begin to read people’s strength, motivation and tendencies like a bookAcquire a tool to help other discover and develop their potentialCourse C...
The Asia Pacific Region is growing tremendously and Indonesia is identified as a High Growth Market with a forecast of 5 to 7% economic growth. This is due to the opening up of its economy, political stability, currency stability and progress made in terms of Free Trade Agreement. Business confidence is high in Indonesia as it already repays its loan ahead of schedule. Generally the cost of doing ...
Are you passionate in helping married couples to grow? Are you keen to mentor young couples in your community? Do you want to be involved in building marriages? Do you want to serve together with your spouse?Come and be equipped to conduct the face-to-face couple conversation technique for couples. This is a technique that can be applied to enhance the relationship of a couple...
Learning Outcomes:At the end of the course, learners will be able to:Solve relationship problemsGain an insight into our own personalitiesUnderstand what makes other people tickImprove our relationship with othersRe-evaluate our life goalsCourse Outline:IntroductionAn Overview of Transactional AnalysisScript Analysis – Understanding temperament, character and personalityEgo States Analysis inclu...
Provider: BERNE TA CENTER PTE. LTD.
Training and Assessment
Learning Outcomes:At the end of the course, learners certified competent will be able to:Describe the WSQ FrameworkInterpret Competency Standard DocumentsApply the WSQ Framework for Learning and DevelopmentCourse Outline:IntroductionWSQ Framework and its ComponentsTraining and Assessment Pathways3 Tier Skills SetCharacteristics and Benefits of Competency Based ProgrammesDefine CompetencInterpret C...
Exclusive and Complimentary for HR Professionals and Senior Management onlyWhy is the human resources function, though integral to corporations, seen as losing relevance? Why are many corporations moving towards outsourcing HR? Environments and processes seem to suck the meaning out of work. As the world moves rapidly towards a knowledge economy, labour and work require more creativity and imagina...
Course DescriptionMost organisations received customers’ complaints at some point, even though their employees would strive to provide excellent customer service. How you respond to customers’ complaints can strengthen further or break your organisation’s reputation.Join us to learn from ACES’ highly-experienced Business English Coach! You will learn simple but powerful techniques to craft...
Provider: ACES LEARNING HUB PTE. LTD.
Learning Outcomes:At the end of the course, learners certified competent will be able to:Lead and guide staff in the development of positive communication strategiesManage processes for gathering and documenting evidence; identifying behaviours causing concernEstablish and implement plans for developing responsible behavioursMonitor and evaluate plans for developing responsible behavioursCourse Ou...
Course Objectives:
Duration: 1 day
How to turn adverse situation when dealing with customers to our advantages. How to apply the non-verbal and verbal cues to resolve to our advantages.
Provider: AAC TRAINING CENTRE
Payroll professionals are in demand in today's employment market and they require knowledge and experience in payroll and other areas including laws that affect payroll, administration of salary and benefits, salary benchmarking and current salary trend. This Certified Human Resources Specialist (Payroll) qualification course consists of four modules and is designed to train and certify participan...