About this Course
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress toward organizational goals. Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements. Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization. A business may have as one of its Key Performance Indicators the percentage of its income that comes from return customers. Key Performance Indicators usually are long-term considerations. The definition of what they are and how they are measured do not change often. The goals for a particular Key Performance Indicator may change as the organization's goals change, or as it gets closer to achieving a goal. Whatever Key Performance Indicators are selected, they must reflect the organization's goals, they must be key to its success, and they must be quantifiable (measurable). This course is designed to provide executives and managers with a sound understanding of KPI's and how they could be used effectively by the organization to drive superior performance within the organization. Objectives Outline Performance Management Overview Key Performance Indicators Performance Measurement Systems Performance Measurement Process Deciding What to Measure Gathering Performance Data Interpreting Performance Results Avoiding : PM Pitfalls Methodology Structured exercises, lectures, and practical exercises. Who should attend Business and Functional Directors, Managers, Officers and Executives who deal with corporate performance, performance management, organization development, HR, productivity and quality matters in their organizations. Trainer Shareef Jaffar has worked in senior General Management positions for a number of local and international companies in the hospitality and human resource development sector and has more than 28 years experience in industry. He has served as the General Manager of the Singapore Recreation Club during its developmental years and was instrumental in helping the club raise $92 million for the redevelopment of the clubhouse within a record time frame. Shareef has extensive international training & development experience and has conducted developmental programmes in Singapore, Malaysia, Hong Kong, Vietnam, Thailand, Taiwan, Dubai, Indonesia, Phillipines, Brunei, Uganda, Kenya, Pakistan, Mynmar, Uzbekistan and India. He has been active in the training and development field for the past 22 years. He is also a consultant to the Staff and Service Development Inspectorate of the Singapore Police Force. Some of the client companies for whom he has conducted developmental programmes include the Port of Singapore Authority, Merryl Lynch, The Singapore Police Force, Motorola, FCB, Nokia (Thailand, Malaysia, Indonesia, India, Phillipines & Singapore), ORA Telecom (Thailand), Pacific Cellular (Thailand), City Hall (Kuala Lumpur), Western Digital, Panalpina, Matex,Telerate, Behn Meyer (Malaysia), Neptune Orient Lines, Prudential Assurance, Internet Appliance, TCC Credit Cooperative Society Ltd, Singapore Zoological Gardens, amongst many others.
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Course Info
- Course Provider HRSINGAPORE PTE. LTD.
- Course Category People
- Course Price $680
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