About this Course

Change is inevitable.  Ironically, people will resist change, even ‘positive’ ones, as it pushes them out of their ‘comfort zone’, thus making change implementation challenging. Yet, if managed properly, the period of change can also be a time of great creativity, resourcefulness and productivity.

To achieve that, we must identify and respond appropriately to emotional reactions, in order to introduce and cope with change effectively.  A robust communication plans will also help us to communicate change, dispel mistrust and gain others’ commitment to specific next steps. 

By learning how to motivate self and others, as well as deal with resistance, we can navigate the change journey confidently and create a future full of opportunities for ourselves and others.

Objectives

Upon completion of this workshop, participants will be able to;

• Understand change and forces driving it
  
• Understand the emotional and physiological effects experience during change and learn how to manage or cope with them
  
• Develop the ability to effectively communicate change to others and to get buy-in
  
• Identify reasons for resistance and learn tactics to overcome resistance
  
• Understand five keys to mental mastery, develop resilience and optimism with an attitude to embrace change
  

Target Audience

This workshop is open to all those who want to make organisational change work for them, but is especially useful for Managers, Supervisors, Sales Professionals, Business Development Executives, Customer Service Staff, Office Professionals, Secretaries, Support and Administrative Staff.

Duration

One day

Curriculum

Understanding Change

• Introduction to Change
  
• What do you feel about transitions
  
• Benefits of Change
  

The Natural and Inevitable Journey

• Change as a journey of emotions
  
• Emotional and physiological effects of being ‘stuck’
  
• Coping Strategies
  

Motivation and Dealing with Resistance

• Three key truths about motivation during Change
  
• Three key motivation techniques during change
  
• Dealing with resistance
  

Making Change work

• Change Communication Strategy and Tactics
  
• Mental Mastery
  
• Developing Change Resilience
  

Wrap Up and Summary

Methodologies

Presentation, interactive discussion, individual exercises, video, case studies and group activities.

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