About this Course

Emotional Intelligence or EQ is a 'must-have' skill for all levels of executives and leaders. It is the cornerstone skill for all management and leadership. It's the key to improving relationships and work performance.

By attending this course, participants will uncover their Emotional Intelligence literacy, and be provided with action plans and strategies to improve their EQ competencies through a 6-month action plan via self-directed learning (SDL).

The action plan when completed on our continuous e-learning and training portal (CET) will lead you to improve relationships with co-workers, better job satisfaction, higher retention of employees, increased productivity and improved profitability.

Learning Outcomes:

The Emotional Intelligence program will take you far beyond knowing what EQ is and how you score on your first EQ test. You'll learn the 66 strategies you can use right away to take your EQ to new heights.

• Understand how emotions affect interpersonal relationship and decision-making across situations, which can result in low morale and resignation
  
• Understand why a lack of emotional management can lead to the worst outcome thereby affecting sales, customer service and business performance
  
• Manage anxiety and anger by seeing from different perspectives that will lead to high employees' retention and increase in team performance
  
• Use emotional intelligence and knowledge to improve communication through better relationship management that will lead to happier customers and improved revenue
  

Course Outline:

What is Emotional Intelligence?

You will learn and understand the competencies and skills that make up the Emotional Intelligence model developed by Dr Travis Bradberry and Jean Greaves.

The Business Case for Emotional Intelligence

This section provides case studies of global companies benefiting from applying Emotional Intelligence, which resulted in high employees' retention rate, improved relationships and increased revenues.

View of My EQ

Understand your self-emotional intelligence, self-appraisal, pinpoint your strengths and areas for further development. You will be provide with immediate strategies to begin using for your chosen skill.

Personal Competence

In this module, you will learn the skills to stay aware of your emotions, manage your behaviour and tendencies to interact and engage others effectively.

Social Competence

In this module, you will learn to understand other people's mood, behaviour and motivation in order to improve the quality of your relationships.

6-month Action Plan

TalentSmart has built a global eLearning portal to help you continue learning after the course. This is supported by videos and lessons designed to help you learn. The Emotional Intelligence action plan will help you focus your efforts more effectively as you explore and apply the EQ strategies provided in your self-appraisal. You will also be taught how to find a mentor to support you in the action plan.

Who Will Benefit?

Suitable for staff, supervisors, high potentials, leaders, managers, executives and anyone who wants to learn how to be more successful with relationships and increased performance at work.

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