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Senior Enrolled Nurse Training Programme
To provide the essential clinical skills and knowledge for SEN to perform competently in ensuring the delivery of holistic and quality nursing care to our needy patients....
Provider: SINGAPORE GENERAL HOSPITAL PTE LTD
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Server Virtualization With Windows Server Hyper-V And System Center
Information and Communications
Get hands-on instruction and practice implementing Microsoft Server Virtualization with Windows Server 2012 R2 Hyper-V and System Center 2012 R2 Virtual Machine Manager in this 5-day Microsoft Official Course.
This course provides the hands-on training that can help you prepare for the Microsoft Specialist exam 74-409: Server Virtualization with Windows Server Hyp...
Provider: NETASSIST SERVICES PTE LTD
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Service Blueprinting
In a consumer-driven world, every company needs to remember that our customers drive our businesses to success...
Provider: IMPRESS TRAINING PTE. LTD.
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Service Excellence Competency Framework (WSQ) - Contribute to customer service over various platforms - Level 1
Customer Service Education and Training
Client engagement is vital to the growth of any organisations. Learn how to leverage on the available organisational resources to strengthen client relationships. This program also emphasizes on professional etiquette and tension resolving techniques.
Program Highlights:
Engage clients across the various platforms
- Provider: LOYAL RELIANCE PTE. LTD.
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Service Excellence Competency Framework (WSQ) - Establish Relationship for Customer Confidence - Level 3
Customer Service Education and Training
Start building good relationships with your customers today! Pick up practical skills and knowledge to instill confidence in your clients and learn how to better establish relationships through customer loyalty programs.
Program Highlights:
Learn the importance of product knowledge and understanding customer profile- Learn the importance of product kn...
Provider: LOYAL RELIANCE PTE. LTD.
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Service Excellence Competency Framework (WSQ) - Engage in Service Innovation Initiatives - Level 1
Enhance the knowledge and improve the skills of staff in areas of Service Innovation. Understand the concepts behind Service Innovation and leverage on it to enhance customer experience.
Program Highlights:
Methods to leverage on Service Innovation concepts within the organization
- Provider: LOYAL RELIANCE PTE. LTD.
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Service Excellence Competency Framework (WSQ) - Manage a diverse service environment - Level 3
Customer Service Education and Training
Drive organizational success today with diversity! Learn to manage diversity in Singapore’s service environment today with the necessary skills and knowledge. Learn how to empower service teams by strengthening team relationships, promoting inclusiveness and how to cope with issues that may implicate service delivery...
Provider: LOYAL RELIANCE PTE. LTD.
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Service Excellence Competency Framework (WSQ) - Respond to Service Challenges - Level 1
As the main representatives of your business, it is essential for your service staff to possess the essential skills and knowledge to respond to tricky situations.Applying the appropriate communication techniques would assist staff in overcoming service challenges...
Provider: LOYAL RELIANCE PTE. LTD.
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Service Excellence Series
Course Description
This workshop is designed to equip employees with the skills to want to serve customers with passion!! Participants learn and apply skills and techniques to provide excellent customer service and manage unreasonable customers without offending them. This workshop also teaches participants to apply effective telephone techniques...
Provider: ACES LEARNING HUB PTE. LTD.
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Service Excellence Series - Hands-on Service - Service Blueprinting
In a highly competitive retail environment, great service can make or break a business. And great service do not happen by chance but by putting in place plans and initiatives to ensure that the organisation continues to meet and exceed consumer’s ever-increasing expectations...
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Service Excellence Series - Service Evaluation - Mystery Shopping
In a highly competitive retail environment, great service can make or break a business. And great service do not happen by chance but by putting in place plans and initiatives to ensure that the organisation continues to meet and exceed consumer’s ever-increasing expectations...
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Service Excellence Series - Unlock the Psychology of Service Excellence
Education and Training service Management
In a highly competitive retail environment, great service can make or break a business. And great service do not happen by chance but by putting in place plans and initiatives to ensure that the organisation continues to meet and exceed consumer’s ever-increasing expectations.
OBJECTIVE
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Service Excellence for Professionals - PDC
This unit covers knowledge and application skills in the assessment of the service quality and customer satisfaction levels within an organisation. It involves the identification of relevant benchmark criteria and key performance indicators to monitor and manage customer information for service excellence....
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Service Guest Room
See Attached...
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Service Guest Rooms
This is an Operations level core unit of 4 credits. On completion of this unit, participants will have the knowledge and application skills in servicing guest rooms and be able to apply them to the workplace....
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Service Guest Rooms (24+2)
This is an Operations level unit of 4 credits.On completion of this unit,participants will have the knowledge application skills in servicing guest rooms and be able to apply them to the workplace....
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Service Guest Rooms (AOP)
Course Objectives
Constrained by time and resources and looking for a specific course to upgrade yourself? Ascott Centre for Excellence is aware of the training challenges you are facing. We are happy to offer all our WSQ Certificate in Hotel and Accommodation Services, WSQ Advanced Certificate in Hotel and Accommodation Services and ...
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Service Guest Rooms..
Learner will have the knowledge and application skills in servicing guest rooms and be able to apply them to the workplace...
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Service Innovation - Cultivating a New Mindset
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
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Service Innovation Works!
Recognize the importance of service innovation in the organization Generate potential service innovation ideas to transform the customer experience Evaluate potential service innovation ideas according to organizational evaluation criteria Present mock ups of service innovation ideas to stakeholders...
Provider: CAPELLE ACADEMY PTE. LTD.
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Service Innovation First Class
For a consistent stream of exceptional service levels, there also needs to be a focus on developing continuous service improvement mindsets and skills-sets. Central to this will be developing competencies in the 2-day Service Innovation program with outcomes such as understanding what it takes to propel from good to exceptional service levels....
Provider: ROHEI CORPORATION PTE. LTD.
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Service Magic (1 Day)
In today’s highly competitive industry, many successful companies capitalise on service excellence to differentiate themselves from their competitors. However, different customers may perceive service excellence differently. For some customers it may mean service reliability, for others, it may mean product knowledge; responsiveness or empathy of the staff...
Provider: NEXT U PTE. LTD.
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Service Management In Microsoft Dynamics CRM 2011
Information and Communications
This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository...
Provider: NETASSIST SERVICES PTE LTD
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Service Other Public Areas & Back of House
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in Service Other Public Areas & Back of House and be able to apply them to the workplace....
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Service Public Toilets, Showers and Change Rooms
Learner will have knowledge and application skills in servicing public toilets, showers and change rooms and be able to apply them to the workplace...
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Service Public Toilets, Showers and Change Rooms (AOP)
Course Objectives
Constrained by time and resources and looking for a specific course to upgrade yourself? Ascott Centre for Excellence is aware of the training challenges you are facing. We are happy to offer all our WSQ Certificate in Hotel and Accommodation Services, WSQ Advanced Certificate in Hotel and Accommodation Services and ...
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Service Recovery Strategies
Customer Service service Management
Many organisations have customer satisfaction as a key performance target. It is practically impossible to achieve the “zero-defects” all the time. Things do go wrong at times. Some service failures and customer dissatisfaction is almost inevitable in our real world...
Provider: Marketing Institute of Singapore
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Service Revolution (1 Day)
The Service Revolution course is conceptualised to prepare participants with the mindset to adopt service innovation in their work lives, as well as skills to initiate and participate in service innovation projects in their work environments.
The course focuses on providing a service innovation process framework for participants to innovating service...
Provider: NEXT U PTE. LTD.
