About this Course

Enhance the knowledge and improve the skills of staff in areas of Service Innovation. Understand the concepts behind Service Innovation and leverage on it to enhance customer experience. 

Program Highlights:

Methods to leverage on Service Innovation concepts within the organization

• Significance and impact of Service Innovation
  
• Factors to improve customer experience
  

Initiate prospective service innovation ideas to enhance customer experience

• Principles and techniques of initiating potential service innovation ideas
  

Assess prospective service innovation ideas in accordance to organisational evaluation criteria

• Factors impacting evaluation of potential service innovation ideas
  
• Understanding organisational evaluation criteria
  

Training Delivery Methodology

• Mini lectures – to succinctly explain the concepts and theories
  
• Interactive activities: Group participations and discussions on knowledge and procedural process.
  
• Group and individual exercises for practical activities
  
• Independent learning sessions to practise skills and evaluate own progress based on case studies involving extensive trainee participations in order to ensure maximum understanding
  

Duration

2 days

Who Should Attend

Service Crew, Store Advisors, Customer-facing Staff, Call Centre Officers, Customer Service Representatives

Certification

Participants who successfully complete the course will be awarded a Statement of Attainment.

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