Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Develop the organizations service operations plan that is aligned with the organization customer-focused strategy Define the communication approach and the medium (platforms) for effective communication of the service operations plan Evaluate the effectiveness of the organizations service operations against the established key performance indicators Identify the corrective action...
Provider: CAPELLE ACADEMY PTE. LTD.
Leadership and People Management
At the end of the Program, participants should be able to : ¿- review organizational strategies and business plans that impact on team competency requirements; ¿- select and use tools to review current skills of team members; ¿- establish team leaders¿ learning priorities; ¿- identify learning and development opportunities that support the development of staff; ¿- facilitate learning and dev...
At the end of the program, participants should be able to : ¿ Contribute to the development of a learning organization that supports the development of teams and individuals ¿ Identify competencies to assist individuals and teams to respond positively to change ¿ Support enterprising behavior and risk-taking among team leaders by role modeling enterprising behaviors and rewarding innovation ¿ ...
Productivity & Innovation
1. Evaluate personal goals and align them to organizational goals 2. Evaluate personal strengths and weaknesses, develop strategies to overcome weaknesses and leverage on personal strengths to contribute towards the achievement of organizational goals 3. Justify ones role and responsibilities and their contribution towards the achievement of organizational goals 4. Manage time and resources to m...
Food and Beverages
Module Objectives & Content: Upon completion of the module participants will be able to: ? Understand the elements required to produce basic cake type products. ? List and describe the functionality of ingredients used in making cake products. ? Calculate cake recipe using Bakers Percentage. ? Describe the ingredient pre conditioning requirements that apply to cake making methods. ? Describe the...
Provider: CEREALTECH SCHOOL OF BAKING TECHNOLOGY PTE. LTD.
Information and Communications
COURSE SYNOPSIS ICDL Advanced Database is a high level certification programme which enables candidates to get more from the database application by giving them the skills to use the many advanced tools available in database applications to better manage and organise structured information. Individuals with ICDL Advanced Database certified skills can: Produce better reports with deeper data...
Provider: EAGLE INFOTECH CONSULTANTS PTE LTD
COURSE SYNOPSIS This module enables candidates to understand some of the main concepts of databases and demonstrate the ability to use a database application. This includes creating and modifying tables, queries, forms and reports, and preparing outputs ready for distribution, as well as learning to relate tables and to retrieve and manipulate information from a database by using query and sort...
COURSE SYNOPSIS This module enables candidates to demonstrate competence in using presentation tools on a computer. Candidates will be able to accomplish tasks such as creating, formatting, modifying and preparing presentations using different slide layouts for display and printed distribution. On completion of this module each candidate will be able to: Work with presentations and save the...
COURSE SYNOPSIS ICDL Advanced Spreadsheets is a high level certification programme which presents candidates with the opportunity to bring their spreadsheet skills to an expert level. This allows them to use the full potential of the spreadsheet application to produce higher quality management information. Individuals with ICDL Advanced Spreadsheets certified skills can: Produce higher qual...
COURSE SYNOPSIS This module enables learners to demonstrate the ability to use a word processing application to accomplish everyday tasks associated with creating, formatting and finishing small-sized word processing documents such as letters and other everyday documents. Learners will be able to duplicate and move text within and between documents. They gain competence in using some of the fe...
COURSE SYNOPSIS ICDL Advanced Spreadsheets is a high level certification programme which presents learners with the opportunity to bring their spreadsheet skills to an expert level. This allows them to use the full potential of the spreadsheet application to produce higher quality management information. Individuals with ICDL Advanced Spreadsheets certified skills can: Produce higher quality...
Project Planning requires the candidate to use project management software to prepare project plans and monitor projects including planning and managing time, costs, tasks, and resources. Participant will be able to: Understand the key concepts relating to managing projects. Use a project management application to create a new project and maintain an existing project. Create and sch...
A business process specialist or analyst has to play a larger role today than merely automating current workflows. As part of the requirements gathering process, he is expected to recommend changes, and perhaps also introduce the appropriate business process management tools and software that will help the organization improve the processes. This course brings together best practices for busines...
Provider: Institute of Systems Science, NUS
The Enterprise Business Analysis (EBA) scope of work requires strategic, process and organization consulting skills. It has become increasingly critical for IT professionals to learn, internalize and practice these skills in their daily work to contribute to their organizations survival and growth. Key activities in EBA include identifying business opportunities, surfacing issues, recommending...
Participants will learn to use advanced functions of Excel® 2010 to improve productivity, enhance spreadsheets with templates, charts, graphics, and formulas and streamline their operational work. They will apply visual elements and advanced formulas to a worksheet to display data in various formats. Students will also learn how to automate common tasks, apply advanced analysis techniques to...
Provider: INTELLISOFT SYSTEMS
Healthcare
The Specialist Diploma in Nursing (Diabetes Management and Education) course has been designed to provide graduates with recognised post-graduate tertiary qualification to assume the role of the Diabetes Educator effectively in the acute and community healthcare setting. Management of Diabetes (90 hrs) This module provides learners with an in-depth knowledge on the assessment and clinical managem...
Provider: Nanyang Polytechnic
Human Resource Management Employment and Recruitment
This unit covers assisting in the planning and setting up of book displays and library exhibitions; preparing and producing promotional materials; planning and conducting user education programmes and guided tours; providing the logistics for outreach activities; collating post-activity feedback received; and providing the necessary administrative support. At the end of this module participants w...
Provider: National Library Board
Relevance of Value and Innovation of IT The need for improving the management of IT Value and innovation is currently more important than ever before. It has come to the fore as IT has moved to centre-stage in many if not most organisations, consuming significant resources and impacting business in dramatic ways. Senior IT and business executives need to be able to manage IT Value and Innovation t...
Provider: NATIONAL UNIVERSITY OF SINGAPORE
The need for compliance, business and IT alignment, a better return on IT investments, stronger security, privacy and risk management, and more successful project execution are all driving business and IT executives to place a high priority on IT governance. IT involves huge costs and significant risks, but it also offers tremendous value to the business and is critical to an organizations survi...
Enterprises across the globe are under pressure to deliver more with less. The current global economy is driving the need to reduce cost and free up capital that is in short supply. Todays applications have a much broader reach, extending directly out to our customers and shaping their experience with us as a company. We need to ensure high levels of application quality functional, performanc...