Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: feel more confident about tackling difficult people in your work life better understand the root causes of difficulties know how best to react in a range of difficult situations LEARNING OBJECTIVES: Reflect on why people behave the way they do in difficult situations Learn how to adapt the way you react in different contexts Discover strategies to...
Provider: The British Council
Human Resource Management Employment and Recruitment
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: understand your personal attitude towards change help staff to grasp opportunities and overcome obstacles better lead your team through times of change LEARNING OBJECTIVES: Review the causes and effects of change in business life Examine the role of the manager and other team members in responding to change Evaluate the role of team culture and co...
Information and Communications
This insightful workshop will help you develop your confidence and skills in giving speeches. You will explore techniques for preparing and delivering talks, as well as ways to engage your audience in a range of situations. Over the two days, you will develop and deliver a speech based around a subject of your choice. After receiving detailed feedback on your performance, you will receive a DVD r...
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: plan and deliver presentations with more confidence communicate your messages more clearly to the audience present with greater impact LEARNING OBJECTIVES: Understand the key principles of presentations Identify your strengths and weaknesses Develop your confidence as a presenter
Workplace Safety and Health
This Competency Requirement document specifies the performance criteria, underpinning knowledge, range and context for the design, training and assessment of the Design for Safety Coordinator (DfSC) Course. Learners of this course will gain the knowledge and skills for fulfilling the roles of the construction in accordance with the Guideline on Design for Safety and Health in Buildings and Structu...
Provider: The Institution of Engineers, Singapore
Transportation and Storage
Asia is emerging as a global powerhouse in biomedical and healthcare industries. The sheer size of the market, the high growth rate and the complicated infrastructure poses high rewards and risks for the industry players, as well as logistics service providers. Singapore offers Asia's best healthcare system, with ten accredited hospitals and three medical centres. The country attracted 400,000 fo...
Provider: THE LOGISTICS ACADEMY PTE. LTD.
Advertising Sales & Marketing
The Global Financial Crisis, natural disasters and the increasing globalisation of the retail environment have all resulted in increasing uncertainty for retailers. Inventory management and productivity are taking on increasing importance if retailers are going to survive and prosper. The role of merchandise planning in a retail business is therefore more and more critical. Retailers, particularly...
Provider: THE RETAIL ACADEMY OF SINGAPORE PTE. LTD.
Wholesale and Retail Trade
This is one of the most popular of the Academy’s courses. Since it was introduced in 2004, over 823 retail executives and visual merchandisers from some 200 companies have attended the course. The course aims to assist retail managers, operations managers, buyers and retail executives to better understand the secrets of how visual merchandising is being used by global players to enhance its bra...
Financial competence is a critical skill for retail managers to effectively manage the various business functions to achieve profitability. Driving Retail Profitability (previously known as Finance for Retail Managers) is designed to improve the financial competence of retail managers and to provide a good foundation for managers who have financial responsibilities within an organisation, whether ...
Contractors are responsible to translate clients’ requirements and consultants’ 2-dimensional drawings into 3-dimensional physical realities. To achieve this, a contractor is required to construct a project plan, which details the prerequisites, costing, workflow, milestones and quality management. Work schedule or timeline is an integral component in all project planning and management. Ea...
Provider: THE SINGAPORE CONTRACTORS ASSOCIATION LIMITED
Course Content (designed for Construction Industry) Administer WSH Policy Coordinate Implementation of Emergency Preparedness and Response Plans (WSHP v2) Coordinate WSH Management System with Legal Compliance Facilitate Effective Communication and Engagement at the Workplace Identify WSH hazards and Implement Control Measures (WSHP v2) Investigate and Report WSH Incidents ...
Roles and Responsibilities of a Rigger Toolbox Meeting Estimating Load and Center of Gravity Pre-lift inspection of Crane and Lifting Gear and Accessories Selection and Use of Rigging Equipment Rigging Methods and Techniques 3-Step Lifting & Lowering Method Accident Prevention & Emergency Response Outdoor Demonstration and Practice
Overview of Workplace Safety & Health Legislations Roles & Duties of Site Personnel in Safety & Health Safety Planning & Organisation WSH (Construction) Regulations Work At Height Demolition, Excavation and Piling Mechanical & Electrical Hazards Material Handling Occupational Health Fire Prevention & Control Safety & Health Inspection Accident Prevention & Incident Investigation Risk Management ...
Difficult customers - you find them everywhere! It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. The term ‘difficult customer’ conjures up an image of someone who is out to make your life miserable. Naturally, our response will be one of fear, anger or discouragement. Howev...
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
Personal Development
Course OutlineThis course consists of 3 parts:Maintain personal groomingMaintain personal hygieneApply retail etiquette in dealing with customersCourse Duration 1 day (9am – 6pm, including 1 hour lunch) Course Delivery Method By Coursework(Theory & Practical) Class Size12 to 20 CertificationUpon compl...
Provider: FAR EAST GEMOLOGICAL INSTITUTE PTE. LTD.
Personal Services
Course ModulesMandatory UnitsEthics and Professional Business Conduct Shampoo & Condition the Hair and Scalp Hair & Scalp Analysis Hair Styling and Setting Colour and Lighten Hair Working in the Hair Industry Perm and Neutralise Hair The Art of Dressing HairCourse Requirement"Suitable for students who have no basic, or those who wish to switch career to b...
Provider: 1939 ART ACADEMY PRIVATE LIMITED
Course ModulesMandatory UnitsUnit 10 Make upUnit 22 Professional Conduct & Business AwarenessUnit 40 Fashion Theatre & Madia Make upHigh Fashion LookBallet/dance make-upOld age make-upPantomime CharacterFantasy Make-upAn animalCharacter using prostheticsCharacter with cuts, bruises and scarsOriental make-upPeriod make-up x 5Crepe hair work - beard, moustache, stubbleFairytale make-upFour s...
Course ObjectivesAt the end of the training programme, the student will be able to explain service etiquette:Projecting a professional imageMeeting pleasantriesAttending to customersParting pleasantriesPre-Requisite(s)Local course participants must possess any one of the following entry requirements in order to be eligible for Nitec Examinations.Complete GCE ‘N’ level or are holding a Nitec ce...
This module enables the candidate to understand the main concepts underlying digital images and to use an image editing application to enhance images, apply effects, and prepare an image for printing and publishing.Can be applied to a range of image editing software fromprofessional packages to ‘freeware’.Certifies best practice in basic digital image editing.Provides a solid grounding in work...
Provider: GENETIC COMPUTER SCHOOL PTE LTD
On completion of this unit, learners will have the skills and knowledge in applying workplace safety and health practices to ensure the safety of oneself and others at work in the Oil and Petrochemical Industry.Who should attend this Course?The job role(s) / occupations that this unit would be relevant to may include the following parties related to / in the process industry (oil / petrochemical i...
Provider: GREENSAFE INTERNATIONAL PTE. LTD.