Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Education and Training
This WSQ Generic Manufacturing – Logistics module aims to impart the necessary skills and knowledge to apply the 5S techniques in a manufacturing environment.Programme OutlineSEIRI - Clear unnecessary items from work area• What is SEIRI?• Conducting SEIRI• Visual Workplace Concept• The Red-Tag Strategy• Disposal of unnecessary itemsSEITON - Organise work area in an orderly manner• Co...
Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Customer Service Education and Training
Start building good relationships with your customers today! Pick up practical skills and knowledge to instill confidence in your clients and learn how to better establish relationships through customer loyalty programs. Program Highlights:Learn the importance of product knowledge and understanding customer profile- Learn the importance of product knowledge and understanding customer profileK...
Provider: LOYAL RELIANCE PTE. LTD.
Accounting Banking & Finance
IntroductionThe London Chamber of Commerce and Industry LCCI International Qualifications are awarded by Pearson Education Ltd. An accredited Awarding Body providing vocational and professional qualification around the world. Pearson is accredited by the UK qualifications regulator, the Office of Qualifications and Examinations Regulation (Ofqual), and many regulatory bodies and Ministries of Educ...
Provider: BMC INTERNATIONAL COLLEGE PTE. LTD.
Administration Customer Service
Why is it important to manage difficult customers positively?Customer care is a delicate issue, and it is also an issue that many customer care personnel must deal with under extremely trying circumstances and tight time frames.On the one hand, company policies must be followed; on the other hand, customers demand service and information.Whether it is a telephone or face-to-face interaction, you n...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Administration Personal Development
Why is it important to manage your time and stress effectively?You play many roles in today's workplace - fulfill your job responsibilities, support the manager and team, and maintain working relationships.Managing time effectively to fit in all these roles can be a challenge to you. On top of that, you have to maintain the right attitude and poise while facing these challenges.Very often, poor ti...
Tour and Travel Services hospitality management tourism management
This programme is designed for individuals who aspire to begin a career in the field of travel, tourism and hospitality management or would like to assume greater responsibilities in one of the many ancillary service industries but lack the professional training and wish to have their skills formally recognised. Participants will acquire an integrated knowledge of the best industry practices and t...
Provider: Management Development Institute of Singapore (MDIS)
Business Management
The American Production and Inventory Control Society (APICS) define a business process as: “A set of logically related tasks or activities performed to achieve a defined business outcome”.Every business has unique processes, needs and as the business grows, these business processes must evolve with the demands of the new business environment. Many existing processes have been designed within ...
Advertising Sales & Marketing
The ability to sell professionally has been a much sought-after and essential skill in the modern organisations and the commercial world. This is especially so in the context of professional organisations where it utilises its salespeople to reach out to prospective buyers.People-to-people interaction is thus a vital factor to fulfill the organisation’s objectives; however, difficulties may occu...
Advertising Sales & Marketing event management
The two-day workshop is designed to help participants to understand and apply the Principles of Effective Planning, coordinating and implementing events. Participants will learn how to weave in key messages when planning and implementing events.This interactive workshop will also provide useful tips on how to make events newsworthy and how to apply the four Cs of Effective Event Management i.e. cl...
A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the written word.ObjectivesUpon completion of this workshop, participants will be able to;Plan and organise their documentExpress ideas to suit the audien...
Sales & Marketing Customer Service marketing management
Findings show that services impact customers more directly than products do. The dissatisfaction experiences from some aspects of customer services are the reasons for customers to switch their service providers. To remain service-centric, organisations need to understand the nature and unique characteristics of services when managing service quality, productivity and personnel. Organisations have...
Provider: Marketing Institute of Singapore
Sales & Marketing
The Certificate in Sales and Marketing is a basic marketing qualification specially designed for those who are in the sales and marketing field and who wish to upgrade their knowledge and skills for further career advancement. It is also ideal for those without formal marketing training but who wish to pursue a career in sales and marketing.Programme ObjectiveThe Certificate in Sales and Marketing...
Provider: Marketing Institute of Singapore Training Centre
Legal
This 2-day course explores the legalities of contract and contractual obligations from the perspectives of a contract manager. This overview and understanding of the operations of Contract Law will therefore better enable persons employed in the role of contract managers to fulfill their responsibilities in an effective way.*Participants should preferably have completed the following 2 courses:Con...
MICE & Events event management
Build Your Career in the Exciting World of Events!Singapore is a world leader in the creation and production of innovative, vibrant celebratory events. Additionally, it plays host to hundreds of international sporting and business events each year. As its events industry grows and develops, so does the opportunities for people trained in the management of these many and varied corporate and public...
With business transformation taking place all over the world, the selling profession is in a massive state of change. Old ways of selling is being challenged in the digital era where the internet, globalisation and commoditization of entire products and services have resulted in the sales person losing control as the driver of the sales process. The challenging business environment has placed...
Sales & Marketing Strategic Marketing
Business-to-Business (B2B) marketing is often more complex compared to consumer marketing. In B2B marketing, not only are companies engaging potential customers, there are often times the need to market to the trade (mainly wholesaler, retailer, or distributor).Understanding the critical importance of successful relationships and good marketing strategies will ensure companies stay in a favourable...
Customer Service
The telephone is the key mode of communication with customers in most organisations today. The telephone is often your customer's first point of contact with your company. Customers often form an impression of your company from the quality of one call or from the point of first contact. It is essential to understand, not just which techniques can be effective to influence customers but also the ad...
Broadcasting Publishing and Media
A company’s newsletter is the voice of the organisation. If you are involved in producing a newsletter, you can increase your readability by good writing, attractive visuals, interesting content, and design that draws and retains the reader. A well-produced newsletter can engage its readership and bond employees to the organisation.Learning Outcomes:Write crisp and clear copy that draws readers ...
Transportation and Storage
From September 2011, all lorry crane operators are required by MOM to undergo mandatory training to enhance their competency and safety consciousness. These Lorry Crane Operation Course (LCOC) and Lorry Crane Operator Competency Test (LCOCT) have been developed by the BCA Academy in accordance to the curriculum development advice (CDA) of Workplace Safety and Health Council. The details of these p...
Provider: Building and Construction Authority
Oil and Gas
OBJECTIVE Participants will acquire the necessary technical and safety knowledge for good town gas distribution and utilisation practices. Successful completion of this Gas Service Workers course is one of the requirements stipulated by EMA for any person who wishes to be a Licensed Gas Service Worker (LGSW).