Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Information and Communications
Course Description Microsoft® Office PowerPoint 2007 teaches students how to create and manage presentations. You will use a variety of commands and functions to create different items such as pictures, text boxes, shapes to enhance the text in the presentation. The course is designed for computer users who are new to presentation manager programs, or who only plan to use PowerPoint occasionally....
Provider: AVANTUS TRAINING PRIVATE LIMITED
Customer Service
Take personal responsibility to have a positive attitude when providing service Recognize the different types of customers and take steps to meet their needs Demonstrate qualities and characteristics of a winning service professional by projecting a positive and professional image Delight customers using the GLADLY process Look out and anticipate customers needs so that they will ...
Provider: CAPELLE ACADEMY PTE. LTD.
Recognize the different levels of internal and external service Understand why service must continuously improve to maintain customer satisfaction Identify specific action steps to upgrade service now Map the flow of your service transactions Identify key internal and external perception points Create action steps to upgrade key points in all senses Understand how customers g...
Leadership and People Management
At the end of the program, participants should be able to : ¿- review organizational strategies and business plans that impact on team competency requirements; ¿- select and use tools to review current skills of team members; ¿- establish team leaders¿ learning priorities; ¿- support team leaders in writing learning and development plans; ¿- identify learning and development opportunities th...
At the end of the program, participants should be able to : ¿- understand the performance management process; ¿develop, critique and document targets that are ed to the strategy as well as the objectives of the organisation, division and department; ¿- manage risk-related issues; ¿- monitor the performance of staff and provide support; ¿- assess performance to a significant degree of object...
Productivity & Innovation
At the end of the program, participants should be able to: Develop a critical thinking mindset when dealing with business issues. Challenge and rethink ideas and provide insights to relevant stakeholders. Demonstrate problem solving skills within own scope of work. Analyze and report business issues and make recommendations to relevant stakeholders. Enhance creative thinking skills ...
Food and Beverages
Module Objectives & Content: Upon completion of the module participants will be able to: ? Understand the elements required to produce basic choux pastry products. ? List and describe the functionality of ingredients used in making choux pastry products. ? Calculate choux paste recipe Bakers Percentage. ? Describe the ingredient pre conditioning requirements that apply to choux paste making meth...
Provider: CEREALTECH SCHOOL OF BAKING TECHNOLOGY PTE. LTD.
Module Objectives & Content: Upon completion of the module participants will be able to: ? Describe the functionality of ingredients used in making of hot and cold deserts. ? Prepare a variety of suitable custard bases for baked and frozen dessert. ? Prepare Gelatine based, Ice cream and Sorbet desserts. ? Prepare a range of suitable dessert products using ice cream and sorbet. ? Prepare parfait, ...
COURSE SYNOPSIS ICDL Advanced Database is a high level certification programme which enables learners to get more from the database application by giving them the skills to use the many advanced tools available in database applications to better manage and organise structured information. Individuals with ICDL Advanced Database certified skills can: Produce better reports with deeper data a...
Provider: EAGLE INFOTECH CONSULTANTS PTE LTD
COURSE SYNOPSIS ICDL Advanced Presentation is a certification programme for learners who wish to create effective, high-impact presentations using advanced features and who need to be able to prove their skills in this area. The ICDL Advanced Presentation certification covers advanced presentation features that will allow you to use the presentation application to its full potential. Individua...
COURSE SYNOPSIS ICDL Advanced Spreadsheets is a high level certification programme which presents candidates with the opportunity to bring their spreadsheet skills to an expert level. This allows them to use the full potential of the spreadsheet application to produce higher quality management information. Individuals with ICDL Advanced Spreadsheets certified skills can: Produce higher qual...
COURSE SYNOPSIS This module enables learners to understand the concept of spreadsheets and to demonstrate the ability to use a spreadsheet application. Learners will understand and be able to accomplish tasks associated with developing, formatting, modifying and using a spreadsheet, in addition to using standard formulas and functions, and demonstrate competence in creating and formatting graph...
COURSE SYNOPSIS This module enables candidates to demonstrate the ability to use a word processing application to accomplish everyday tasks associated with creating, formatting and finishing small-sized word processing documents such as letters and other everyday documents. Candidates will be able to duplicate and move text within and between documents. They gain competence in using some of th...
This module enables candidates to understand the concept of spreadsheets and to demonstrate the ability to use a spreadsheet application. Candidates will understand and be able to accomplish tasks associated with developing, formatting, modifying and using a spreadsheet, in addition to using standard formulas and functions, and demonstrate competence in creating and formatting graphs or charts.On...
Provider: GENETIC COMPUTER SCHOOL PTE LTD
This module enables candidates to demonstrate the ability to use a word processing application to accomplish everyday tasks associated with creating, formatting and finishing small-sized word processing documents such as letters and other everyday documents.Candidates will be able to duplicate and move text within and between documents. They gain competence in using some of the features associate...
ICDL Advanced Spreadsheets is a high level certification program which presents candidates with the opportunity to bring their spreadsheet skills to an expert level. This allows them to use the full potential of the spreadsheet application to produce higher quality management information. Individuals with ICDL Advanced Spreadsheets certified skills can:Produce higher quality informationPinpo...
ICDL Advanced Database is a high level certification program which enables candidates gets more from the database application by giving them the skills to use the many advanced tools available in database applications to better manage and organize structured information. Individuals with ICDL Advanced Database certified skills can: Produce better reports with deeper data analysisPro...
Adobe Photoshop provides the use with an understanding of the main concepts underlying digital images and the fundamental skills required to use an image editing application to enchance images, apply effects and prepare an image for printing and publishing. By explaining the basics and the specific terms used, Adobe Photoshop covers the practical skills needed to get the most out of the software a...
This module provides an introduction to some of the topics covered in the ICDL Base Profile. It introduces some of the essential concepts and skills relating to effective computer use, basic desktop management, creating and editing documents and spreadsheets, and communication via web searches and e-mail. This module introduce the basic computer concepts and brief usage of basic desktop managemen...
Aerospace
IntroductionAirworthiness Administration (Workshop) (CAAS L12) course is a training course designed for persons working in aviation workshop and / or technical services environment.Course TitleAirworthiness Administration (Workshop) (CAAS L12) course is a 3 days short course that meets the requirements of CAAS L12 basic papers.ATTC is a CAAS approved training centre that conducts engineering cours...
Provider: AIR TRANSPORT TRAINING COLLEGE PTE LTD