Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Information and Communications
1. Interpret and analyse information received 2. Plan response to information received taking into account the social and cultural background of recipient of information 3. Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received 4. Identify signs, stages and causes of conflict with individuals or groups of people 5. Defi...
Provider: KAPLAN PROFESSIONAL
Business Management
This course provides students with the skills and knowledge to perform a range of administrative tasks to support the operational effectiveness and efficiency of a business unit.Course StructureModule DetailsCustomer ServiceSoftware ApplicationFundamentals of Communication IIElements of BusinessBusiness Event OrganisationIntroduction to AccountingCredit for CertificationTotal of 25 credits from su...
Provider: Institute of Technical Education
This course provides students with the skills and knowledge to produce aerospace components by planning and carrying out the operations using CAD/CAM system and multi-axis CNC machining centres.Course Structure ModuleEngineering Drawing and Inspection TechniquesEngineering Process (Turning)Engineering Process (Milling)3D CAD/CAM ApplicationsAerospace MachiningMulti-Axis Programming and Machin...
Training and Assessment
Learning Outcomes:At the end of the course, learners certified competent will be able to:Review learners’ profile and adjust training programme to meet their needsPrepare resources needed for training deliveryCreate and maintain a conducive learning environmentFacilitate learning through effective instructional skills and strategiesMonitor learners’ progress and adjust training programmeReview...
Provider: BERNE TA CENTER PTE. LTD.
Human Resource Management Employment and Recruitment
Build better rapport and gain the trust of your colleagues Discover the basic competencies critical to solid work relationships Develop flexible actions, thoughts and feelings to better handle any situation Avoid mistakes and conflicts that may result from wrong interpretation or ineffective communication Learn how to use direct and indirect messages accurately Build your self-esteem as you discov...
Provider: Singapore Human Resources Institute (SHRI)
Workplace Safety and Health
OverviewThis is a core module derived from the ‘Certificate in Security Operations’ designed for security personnel. Handle Counter Terrorism Activities provides candidates with the skills and knowledge required to be aware of the terrorist risks and threats, and to identify and handle bomb threats, suspicious persons, vehicles or objects.For whomSecurity personnel, receptionist, mail room han...
Provider: APRO TRAINING CENTRE PTE LTD
Education and Training
This module at supervisory level aims to develop in learners the competencies to develop innovative and self-directed work teams, leading work teams in exploring innovative opportunities and leading team to manage the risk associated with new initiatives or periodic operations.Programme OutlineInitiate Action for Continuous Improvement• Importance of an Initiative Mindset• Cr...
Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
This workshop is designed to provide a practical HR toolkit for line managers/supervisors who are non-HR practitioners but have the responsibility of managing staff at work. At the end of the workshop, participants would have gained: An understanding of the scope and coverage of various employment legislations that impact on employment matters An understanding of the application of appropriate H...
Provider: KC ACADEMY PTE. LTD.
About the course:Riggers Course is aimed at providing participants with the necessary knowledge and skills to ensure a safe and proper slinging and control maneuver for lifting of materials and equipment.Legal Requirement:No person shall rig up loads for any lifting operation by a mobile crane or tower crane unless he is a rigger appointed by an occupier. No person shall be appointed as a rigger u...
Provider: ABSOLUTE KINETICS CONSULTANCY PTE LTD
Wholesale and Retail Trade
This competency unit specifies the skills and knowledge required to determine customer requirements and sell products and services to meet customers' needs and expectations. Introduction This course aims to equip retail front line staff with the skills and knowledge required to determine customer’s requirements and learn how to sell products and services to meet customer’s needs and expectati...
Provider: SFIC INSTITUTE PTE. LTD.
Productivity & Innovation
Upon completion of this unit, participants will be able to apply knowledge and life skills such as establishing personal goals and evaluating them to justify roles and responsibilities in achievement of organisational goals, managing time effectively, maintaining organisational worklife balance, as well as managing stress and personal finances to be effective at the workplace as a manager.
Provider: SSA CONSULTING GROUP PTE. LTD.
At the end of the course, participants will be able to: Recognise their roles and duties in construction works Implement safety measures and work procedures Malay: CRS-N-0026023
Provider: NTUC LEARNINGHUB PTE. LTD.
This course aims to provide employees with an understanding of the importance of accident investigation, the methods adopted in investigating accidents, the importance of reporting and understanding how to react to ensure effective reporting.WHO SHOULD ATTENDAll individuals expected to be involved in the investigation team process.BENEFITSUpon successful completion of the course, learners should b...
Provider: KBA TRAINING CENTRE PTE. LTD.
Duration: 32 hours (including 3 hours of assessment)Pass Criteria: Attendance 75%, Assessment 65%Course Medium: EnglishTarget AudienceThe course would be appropriate for individuals who are contractors, managers and supervisors from the process industry.Entry RequirementWorkplace literacy and numeracy Level 5 under Employability Skills System (ESS) Workplace Literacy and Numeracy Level 5 or equiva...
Provider: AVANTA GLOBAL PTE. LTD.
70% of all major change efforts in organization change because organizations often do not take the holistic approach required to see the change through. Programs are implemented but people do not follow these programs. Training is given but people behave differently outside the classroom. Knowing what to change is easy, knowing how to create change is tough. The workshop covers the people aspects ...
Provider: GREENSAFE INTERNATIONAL PTE. LTD.
Food and Beverages
This 1 day course aims to provide learners with the fundamental knowledge and application skills in processing payments successfully. They will learn how to process various types of transactions efficiently and with minimum downtime.This course will benefit F&B service staff who are serving at the front of house as well as F&B managers (so that they can train their service staff better).Co...
Provider: IFI ACADEMY PTE. LTD.
Environmental Cleaning
On completion of this unit, learner shall be able to have the following knowledge and application skills to apply them to the workplace: Plan to meet internal and external customer requirements Ensure the delivery of quality service Monitor and review customer service
The aim of the course is to provide participants with the requisite Work at Height knowledge to supervise and manage work at height activities so that they are carried out properly and safely.
Course DescriptionStandard First Aid is provided to various industries, communities and heartlanders who have keen interest in acquiring first aid skills to assist people in times of needs or manage emergency incidents. Participants will go through numerous simulated scenarios and apply their first aid skills to analyze and manage emergencies; they will learn various vital skills such as clavicle ...
Provider: ARIS INTEGRATED MEDICAL PTE. LTD.
This unit covers basic principles in working within/around confined space. It includes the knowledge and skills for the use of appropriate gas testing equipment and methods to obtain representative results for the assessment of atmospheric condition in confined space for safe entry and work. The skill and knowledge covered will enable the learners to be appointed as confined space safety assessor ...