About this Course

This competency unit specifies the skills and knowledge required to determine customer requirements and sell products and services to meet customers' needs and expectations. Introduction This course aims to equip retail front line staff with the skills and knowledge required to determine customer’s requirements and learn how to sell products and services to meet customer’s needs and expectations. This is a competency-based workshop that is practical and interactive with various role playing opportunities. Course Objectives 1. Establish customer requirements 2. Recommend products and services 3. Address customer objections 4. Maximise additional sales opportunities 5. Close sale

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