Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
This unit covers knowledge and application skills in the assessment of the service quality and customer satisfaction levels within an organisation. It involves the identification of relevant benchmark criteria and key performance indicators to monitor and manage customer information for service excellence.
Provider: TOURISM MANAGEMENT INSTITUTE OF SINGAPORE PTE LTD
This one day training program is designed to equip select staff within your organization with the skills and knowledge required to be part of a functioning support and referral team at the workplace. Participants will be taught basic counseling skills, such as active listening, empathic feedback, basic assessment and referral. Participants will also learn the knowledge and skills to facilitate and...
Provider: HRM SKILLS PTE. LTD.
Every successful professional needs a dynamic voice to help them command confidence, respect and authority. However, many do not know how to find that voice. The moment we stand in front of our business partners or audience, we are being judged instantly based on our non-verbal communication skills, which 38% percent goes to voice and 55% goes to visual appearance. The balance 7% goes to the conte...
Provider: TRAINING MASTERS WORKFORCE INSTITUTE PTE LTD
Provider: CERTIS CISCO SECURITY PTE. LTD.
This unit covers knowledge and application skills required to manage a diverse service environment. It involves promoting inclusiveness, building team cohesion and managing diversity challenges and opportunities that may have implications on service delivery.
Provider: Service Quality Centre
This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.
This unit covers knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognizing the importance of the organisation’s service standards, assessing service performance gaps, communicating and monitoring service performance levels
This unit covers knowledge and application skills in managing the organisation’s business excellence journey in a holistic and integrated manner. It includes planning for business excellence, assessing the organisation’s level of business excellence, managing improvements for business excellence as well as sustaining business excellence.
Provider: Institute of Technical Education
Customer Service Education and Training
Drive organizational success today with diversity! Learn to manage diversity in Singapore’s service environment today with the necessary skills and knowledge. Learn how to empower service teams by strengthening team relationships, promoting inclusiveness and how to cope with issues that may implicate service delivery. Program Highlights:Cultivate and foster an inclusive and diversified work...
Provider: LOYAL RELIANCE PTE. LTD.
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation.Service professionals need to understand that they are the very important links between the customers and the organisation.Their role in providing customer care, recognising customers' needs, meeting and exceeding such needs and expectat...
Provider: Management Development Institute of Singapore (MDIS)
World-class customer communications must be delivered with a heart. World-class organisations are those who know what it takes to connect with their customers, build customer loyalty, and maximise customer delight with every communication. Increasingly, customers will communicate their satisfaction and dissatisfaction through email, feedback forms, letters and social media channels such as blogs, ...
Provider: Marketing Institute of Singapore
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Provider: KAPLAN PROFESSIONAL
Professionals are encouraged to demonstrate professional communication skills when they interact with customers or clients. They face unspoken expectations to manage negative emotions that come with challenging service situations thereafter.This workshop covers the knowledge and application skills required for a service professional in.Handling Service ChallengeHandling Challenging Customers Profe...
Provider: NEXT U PTE. LTD.
Many professionals ‘struggle’ to find the appropriate words and phrases when asked by their superiors to write an email or a letter to clients. When faced with writing proposals, many ‘freeze’ for loss of words. This workshop presents a step-by-step approach to make writing a breeze when the correct techniques are used.