About this Course

This one day training program is designed to equip select staff within your organization with the skills and knowledge required to be part of a functioning support and referral team at the workplace. Participants will be taught basic counseling skills, such as active listening, empathic feedback, basic assessment and referral.

Participants will also learn the knowledge and skills to facilitate and coordinate Critical Incidents within the company to deal with workplace crisis and use the skills learnt to provide immediate support to affected employees.

Outline

1. Setting the Scene

• Introduction and Facilitated Discussion
  
• Participant Introductions
  
• Context and Purpose
  
• Objectives
  
• Agenda
  

2. Basic Emotional First-aid

• Introduction to Emotional support
  
• Process Overview of Support, Assess and refer
  
• Overview of Basic Process of Emotional Support
  
• Emotional Support Skills
  
• Attending Skills (non-verbal)
  
• Active Listening & Interviewing
  
• Basic Counselling Skills
  
• Empathic Listening
  
• Effective Responding
  
• Open Ended Questions and Close Ended Questions
  
• Success Factors
  

3. Identifying Distressed Employees

• Overview of Basic Assessment
  
• Helping Distressed Employees
  
• Suicide Assessment
  
• Intake Interview
  
• Case Conceptualization
  

4. Referring

• Overview of Basic Referral and Action Planning
  

Learning Outcomes:

• Participants will learn what emotional support is, the role of para-counsellor and what is expected of them; what can they do in a corporate setting.
  
• Participants will acquire knowledge of relevant counselling approaches.
  
• Participants are able to differentiate between poor listening and active listening.
  
• Participants will acquire verbal skills and effective responding skills, such as probing, paraphrasing, and empathic feedback.
  
• Participants will understand the usefulness of open-ended and close-ended questions, and how to ask questions to achieve objectives.
  
• Participants will learn the signs/symptoms from mental/physical/relational aspects, as well as other psychological and behavioural signs.
  
• Participants learn the warning signs of suicide and learn what to communicate to employees who may be suicidal.
  
• Participants will learn the processes of gathering information, understanding the problem, setting goals and discussion for recommendation and intervention.
  

Methodology

• Lectures & small group discussion
  
• Role plays
  
• Case study & application
  
• Action learning, with real individual case issues
  

Who Should Attend

HR Managers, HR Executives, Line Managers, Executives Supervisors who wish to learn how to respond effectively to situations where there is concern about the immediate well-being of employees, in the event of workplace crisis/accidents, emotional distress and concerns about suicide.

Duration:

Time 9am - 5pm

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