Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Personal Development Education and Training
As Supervisor or Manager you lead and manage a team daily. It is a challenging task to manage a team to anyone who manages people.When people work well together they produce a synergy and enables team to ultimately accomplish organisation goals. Working in a happy and successful team is extremely satisfying to any leader or member of a team.The cooperative atmosphere, the ease of achieving results...
Provider: Management Development Institute of Singapore (MDIS)
Much of what business managers and supervisors do is solve problems and make decisions and they are likely to do it by reacting to the problems. Often, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before.Whilst problem solving is of crucial importance to all businesses when products or processes fail, such that corrective action can b...
Provider: Marketing Institute of Singapore
Personal Development
Negotiation is a process whereby two persons or groups strive to reach agreement on issues or courses of action where there is some degree of difference in interest, goals, values, or beliefs. The job of the negotiator is to build credibility with the “other side”, find some common ground (shared interests), learn the opposing position, and share information that will persuade the “other sid...
It is not what you say but how you say it.If you make better presentations, you normally get the juicier projects! It makes people pay attention to your message and enjoy listening to your speech. You can advance in your career rapidly with effective presentation skills. Acquire the necessary art of convincing and inspiring an audience to take action.Learning Outcomes:Organise information to be pr...
Domestic Cleaning
Objective The course aims to provide an overview of the relevant local authorities regulatory requirements and guidelines. It will highlight the good management and maintenance practices for water, drainage and sewerage services, wet facilities and waste collection system. Water Efficiency Measures will also be covered.
Provider: Building and Construction Authority
Human Resource Management Employment and Recruitment
Objectives Understand regulatory provisions and statutory guides Have a greater appreciation of users needs, capabilities & challenges Ability to generate practical concepts that embodies an inclusive philosophy Adoption of practical UD strategies through holistic design solutions To exceed the minimum specifications and limitations of legislated mandates for an accessible an...
Customer Service
World-class customer communications must be delivered with a heart. World-class organisations are those who know what it takes to connect with their customers, build customer loyalty, and maximise customer delight with every communication. Increasingly, customers will communicate their satisfaction and dissatisfaction through email, feedback forms, letters and social media channels such as blogs, ...
Leadership and People Management
Today's leaders face enormous demands and high expectations. They need to maintain flexibility and focus on accomplishing goals and objectives determined by the stakeholders. If you want to be a highly capable leader, you'll not only need technical competence, but also clear social and organisational competencies.In this two-day New Managers, New Leaders Bootcamp, you will be equipped with the kno...
Just because someone isn’t walking the same path as you, doesn’t mean they’re going the wrong way. People may have very different perspectives on how things should be done, but they may have the same goals. Having differing views can actually help you achieve better results as you complement each other’s talents and aim for synergy of ideas. A difficult colleague may have good intentions. ...
Marketing is about your customers. Yet, if we were to look at the marketing activities around us, they are organised around resources. The four P's of marketing is a resource-allocation framework that puts the focus on the company, its products or services. Studies show that most customer acquisition efforts bear no fruit, sales promotions are not profitable, and fewer than 10 percent of new produ...
To provides the participants with skills and knowledge to facilitate the implementation of a productivity framework according to the Productivity Road Map and Action Plan developed. Participants will also learn to encourage and coordinate with the team to participate in role play.
Provider: KAPLAN PROFESSIONAL
Participants will experience and learn to: 1. Plan daily work to meet quality system requirements 2. Carry out daily work to meet quality system requirements 3. Maintain work quality 4. Improve work quality
Refer to attached
Participants will experience and learn to: 1. Show initiative in identifying opportunities and goals for continuous improvement in workplace performance 2. Discuss with stakeholders on potential areas and/or practices for innovation at the workplace 3. Demonstrate innovative and enterprising behaviours to improve business performance in accordance with regulatory requirements and ethics 4. Review ...
Participants will experience and learn to: 1. Define and align team goals with departmental and organisational goals 2. Define own and individual roles within the team and work within the team and organisation dynamics 3. Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirements 4...
Participants will experience and learn to: 1. Analyse the types of teams required and their value in achieving organisational goals 2. Identify and elect work team members and align roles, responsibilities, objectives and expectations of the work team to organisational goals 3. Communicate the roles, responsibilities, objectives and expectations to the work team and empower team members to accompl...
Learners will learn to: -Initiate reengineering project given by stakeholders or sponsor -Identify and select processes for reengineering -Draw Process Chart using the mapping tool/software -Identify value added and non-values added activities within a process using the reengineering technique -Evaluate the process outcomes in term of cost, duration and service quality using the reengineering tech...