Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
Introduction Teams are the force that drives most organisations. Whether it is a functional team, a team of managers, or a project team, people get most done when they work together effectively. Have you seen hostility, conflicting goals, and unclear expectations within your teams? These are symptoms of an unhealthy team. To avoid these harmful effects, you need be proactive about improving team p...
Provider: Management Development Institute of Singapore (MDIS)
Provider: NEXUS ACADEMICS TRAINING CENTRE PTE. LTD.
Through this course participants will: Understand the key principles of grievance handling Know the grievance handling procedures and counselling processes. Apply effective communication skills to handle and resolve grievances Taking appropriate disciplinary action & proper handling of the dismissal process
Provider: ONG TENG CHEONG LABOUR LEADERSHIP INSTITUTE
Module 2 Compensation Systems Gain a deeper understanding of flexible wage systems Learn about performance and productivity linked compensation and equity based compensation approaches Know performance standards and monitoring and concepts of measuring performance Gain a wider knowledge about commonly used appraisal and review techniques
Module 2 Communication and Negotiation Understand negotiation principles and processes Learn factors affecting the success of communication in negotiation Gain skills on how to improve interpersonal communication and presentation skills
Through this course participants will: Acquire knowledge on the overview of various pay-for-performance schemes Understand the mechanics of job evaluation, the impact of market surveys and the relationship of individual salary decisions to company budgets and finances Designing policies for placing individual employees within the structure based on policies reflecting individual merit Know the wo...
Security and Investigation
On completion of this unit, learners will acquire the knowledge and skills to participate and apply established compliance requirements so as to contribute to improved practices in the water supply system.
Provider: Public Utilities Board
Education and Training
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Provider: SEED INSTITUTE PTE. LTD.
In the new PQAC (Pre-School Qualification Accreditation Committee) guidelines, it is a requirement for all preschool educators to strive to provide higher quality preschool programme to young children. Early Childhood educators are to upgrade their professional skills through more intensive training programmes that focus on developing reflective practitioners, hands-on teaching practices and lead...
Leadership and People Management
esearch on brain development has been going on for many years. This module, tailored for infant/toddler care teachers, attempts to give an overview of the most current key findings in brain research and looks at ways in which the infant and toddler teachers can intervene to optimize brain development in the young child. Participants will have opportunities to search, share and build a resource of ...
The aim of this course is to address the knowledge, skills and attitude required for people to lead their team members effectively; and to facilitate personal and professional development of leaders. • Facilitate implementation of organizational strategies • Promote compliance with corporate governance requirements • Provide direction and guidance to team leaders
Provider: SERAPHCORP INSTITUTE PTE. LTD.
Customer Service
To sustain a profitable business does not only include finding new customer, but also by nurturing existing customer. Learn the ropes on how to win and retain customers from our professional trainers. SUccessful customer retention is about exceeding the customer expectations so that they become loyal advocates for your brand.
Provider: Singapore Chinese Chamber Institute of Business
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This 2 day workshop addresses the skills and knowledge required by a team leader to work effectively in the area of developing team members skills. It covers identifying skill development needs, addressing skill needs and motivating employees to develop their skills.
This 2 day workshop addresses the skills and knowledge required to implement change processes within a workgroup. It covers identifying opportunities for innovation, implementation of changes to work practices and continious improvement processes.
This 2 day workshop addresses the skills and knowledge to manage the change processes when working with team leaders. It covers innovation, the implementation of change strategies and evaluating the impact of change.
Provider: Singapore Human Resources Institute (SHRI)
This course aims to equip the participants to: • Prepare for extra mile service • Go beyond first impressions • Go the Extra Mile interactions
This programme equips team leaders, supervisors and managers with the leadership skill and knowledge to support and lead a team. It covers conducting team planning activities, demonstrating organization values and building support and commitment within the team.
Provider: ACES PERFORMANCE LLP