Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Sales & Marketing Customer Service
Many people find it difficult to carry on a business conversation or undertake "small talk", but if you do it right, the payoff can be big. The late Mark McCormack, founder and chairman of International Management Group (now IMG) once said, "All things being equal, people will buy from a friend. All things being not quite so equal, people will still buy from a friend". So the first step to startin...
Provider: Marketing Institute of Singapore
Business Management Customer Service
Competition is everywhere and companies have spent great efforts in using effective customer acquisition and retention programmes, ranging from loyalty reward to subscription-based membership programmes, for winning customer loyalty and commitment. It is imperative for organisations to continue retaining the most valued customers and acquiring new ones for business sustainability.An effective cust...
Sales & Marketing marketing management
Do you or your team encounter difficulty in getting approval for your marketing campaigns? Has it occurred to you that whilst your idea sells, you may have under-estimated the financial hurdles which are blocking that approval? Or are there frequent instances where your company is unable to grow the business because marketing proposals fail to get endorsement from the finance team? This could be b...
Advertising Sales & Marketing
This course will equip salespeople with the necessary knowledge and competencies to sell effectively in a highly competitive market where products and services are highly commoditised and differentiating them becomes increasingly difficult. Salespeople who especially supply products which are non-strategic to their B2B customers face very tough challenges. Selling features and benefits no longer w...
Successful businesses plan to align meaningful marketing strategies to address to the changing marketing conditions. They adopt appropriate marketing strategies to maximize opportunities and hence increase greater customer value that enhance brand positioning and business sustainability.This workshop uses a practical and team/peer-based approach. Through workplace scenarios, it takes participants ...
Legal Human Resource Management
The law of landlord and tenancy is always changing and evolving. Despite having a tenancy agreements, there are always disputes arising between the parties.During this one day course, participants will be taught the various skills on how tenancy agreement will be secured, inlcuding techniques on how to draft and vet a tenancy agreement. The course will consist of practical discussion, case s...
Productivity & Innovation
OBJECTIVE Upon completion of the course, participants will be able to: Implement Quality Management System (QMS) more effectively in a building construction project to improve work processes Apply practical strategies at different stages of a building construction project to achieve better Quality Mark (QM)/CONQUAS score This course is part of the requirements for the Certified QM...
Provider: Building and Construction Authority
UK's Most Popular Social Media Marketing Introduction Course is now in Singapore! A 2-day complete course that introduces you to the power of Social Media Marketing & Online PR, with real-life international and local case studies.Intensive course covering the complete lifecycle of Social Media MarketingTake advantage of powerful social media channels like Facebook, Youtube and LinkedIn fo...
Distributor sales networks demand different approaches and controls from managing a traditional direct sales force. This course will ensure the channels you choose become a value-added asset to your total sales and marketing plan.Learning Outcomes:Understanding productivity drivers of distribution effectivenessPerformance evaluation of channel managementCourse Outline:The Fit of Distribution Syste...
service Management
In today’s highly competitive industry, many successful companies capitalise on service excellence to differentiate themselves from their competitors. However, different customers may perceive service excellence differently. For some customers it may mean service reliability, for others, it may mean product knowledge; responsiveness or empathy of the staff. Regardless of different customers’ e...
Provider: NEXT U PTE. LTD.
Food and Beverages
COURSE OBJECTIVES The Level 2 Diploma in Food Preparation and Cooking (Patisserie) - IVQ, is an international qualification awarded by City & Guilds, UK. The Diploma level is suitable for individual who has already learned and practiced the basic skills to advance and refine as it provides more practical component involving a broader range of techniques and food presentation. Successful graduates...
Provider: BAKING INDUSTRY TRAINING COLLEGE PTE. LTD.
Participants will experience and learn to: 1. Show initiative in identifying opportunities and goals for continuous improvement in workplace performance 2. Discuss with stakeholders on potential areas and/or practices for innovation at the workplace 3. Demonstrate innovative and enterprising behaviours to improve business performance in accordance with regulatory requirements and ethics 4. Review ...
Provider: KAPLAN PROFESSIONAL
Participants will experience and learn to: 1. Analyse issues that affect the achievement of desired goals and outcomes in the macro context 2. Apply Systems Thinking approaches and processes to identify the root causes of non-achievement of desired goals and outcomes and the homeostasis of the organization 3. Use Systems Thinking tools to formulate possible solutions to resolve issues that affect ...
Participants will experience and learn to: 1. Analyse the types of teams required and their value in achieving organisational goals 2. Identify and elect work team members and align roles, responsibilities, objectives and expectations of the work team to organisational goals 3. Communicate the roles, responsibilities, objectives and expectations to the work team and empower team members to accompl...
Participants will experience and learn to: 1. Set personal goals and align them to team goals 2. Identify ones role and responsibilities and their contribution towards the achievement of team goals 3. Identify personal strengths and weaknesses, list the strategies to overcome weaknesses and describe how personal strengths can contribute towards the achievement of team goals 4. Plan and complete ...
Participants will experience and learn to: 1. Analyse personal goals and align them to departmental goals 2. Examine personal role and responsibilities and their contribution to departmental success 3. Examine personal strengths and weaknesses, apply strategies to overcome weaknesses and use personal strengths to contribute towards the achievement of department goals 4. Plan, organise and execute ...
Participants will experience and learn to: 1. Evaluate information gathered from the news media to determine relevant issues and trends that affect the organisation both in the local and global contexts 2. Evaluate the implications of global competitiveness on ones job and organisation 3. Conduct training and development needs analysis using appropriate assessment methods and set learning goals ...