Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
On completion of this unit, learner will have the knowledge and application skills on the process management component, a factory simulation as well as hands-on design project component. The rules, timeline, budget and a ¿customer¿ for the project will be covered as well as other parameters.
Provider: Institute of Technical Education
Leadership and People Management Education and Training
Today’s leaders are not only required to develop sound and workable strategies, they are expected to follow through with practical implementation of their ideas. With a looming challenging economic climate ahead, what are key elements organizations should look out for to drive businesses?Leading Strategy Into Action aims to provide participants in senior management roles...
Provider: ODE Consulting
Leadership and People Management
Being adaptive and keeping pace with workplace demands are essential for successful leaders today. However, core skills such as good communication, decision making and professional self-development are vital and will further enhance their leadership’s capabilities. Program Highlights:Improve workplace relationships among team members:Customising communications style for your workplaceC...
Provider: LOYAL RELIANCE PTE. LTD.
Customer Service Education and Training
Drive organizational success today with diversity! Learn to manage diversity in Singapore’s service environment today with the necessary skills and knowledge. Learn how to empower service teams by strengthening team relationships, promoting inclusiveness and how to cope with issues that may implicate service delivery. Program Highlights:Cultivate and foster an inclusive and diversified work...
Administration
Why are these skills important?As a secretary or administrative professional, you are expected to play many roles in today’s workplace.You are expected to streamline office procedures, strengthen working relationships, and support the boss and other colleagues. And you must maintain the right attitude and poise while facing these challenges.This workshop discusses these common expectations and q...
Provider: BEYONDWORDS TRAINING PTE. LTD.
What are the main challenges of minute-writing?As a minute-writer, you need to listen carefully to discussions, record relevant points, and present that information in an accurate, clear, concise and useful format.During the meeting, you need to listen actively for important points to record. You must know the difference between the relevant and the irrelevant, plus differentiate between the nice-...
Why is it important to craft a good response to complaints?Not all unhappy customers complain, but when they do, you should take that as an opportunity to put things right and repair the relationship.Customers may be unhappy when they perceive that a policy puts them at a disadvantage. Or the customer may be asking you to make an exception to a policy, which is beyond your authority to do.In other...
Accounting Banking & Finance
IntroductionCourse Learning OutcomesTeaching / Learning Methods and StrategiesEntry RequirementsLCCI Level 2 Certificate in Book-Keeping ORNITEC/Higher NITECAdditional Entry Pre-requisite for DIA, DCA coursesBasic Book-Keeping knowledge; ORLCCI Level 2 Certificate in Book-Keeping; ORPractical working experiences in a financial/accounting industry.Assessment InformationCriteria of AwardFinal AwardM...
Provider: BMC INTERNATIONAL COLLEGE PTE. LTD.
Workplace Safety and Health
Syllabus▸ Principles and Practices of First Aid ▸ Respiratory, choking & breathing difficulties▸ Fits, Faint & Unconsciousness▸ Head, neck & spine injuries▸ Wounds, bleeding & shock▸ Skin injuries, Bites, Stings & Burns▸ Handling of Casualty ▸ First Aid materials ▸ Fractures and Soft Tissues Injuries ▸ Fever, Heat and Cold disorders ...
Provider: MHI TRAINING MASTER
Business Management
According to the KPMG-SMU Singapore Fraud Survey 2014, some important facts and findings you should know;Internal fraud has risen since 2011 and remains the most significant threat.58% of the fraud incidents reported in 2014 were perpetrated by employees.53% of respondents said fraud occurred due to weak or overridden internal controls, despite most having fraud risk management measures in place.2...
Provider: Management Development Institute of Singapore (MDIS)
Advertising Sales & Marketing
Effective Tele-Marketing is an intensive workshop that will enable the participants to be aware of having the right attitude and telephone techniques in getting deals, sales or orders as well as improving customer relationships.They will also gain much greater perspectives into the importance of building the right corporate image by having the service mindset, the type of customers they are intera...
Personal Development Education and Training
As Supervisor or Manager you lead and manage a team daily. It is a challenging task to manage a team to anyone who manages people.When people work well together they produce a synergy and enables team to ultimately accomplish organisation goals. Working in a happy and successful team is extremely satisfying to any leader or member of a team.The cooperative atmosphere, the ease of achieving results...
Information and Communications
Very often the average user of Microsoft Word scratches the surface when it comes to its features. This is especially so as with each version of Microsoft Word while Microsoft adds on more and more features bringing it ever closer to desktop publishing standards.ObjectivesUpon completion of this workshop, participants will be able to;Participants will gain confidence in using the more esoteric fea...
Excel is very much more than just a spreadsheet. In the very real sense of the word, Excel is a “number-cruncher”, the likes of which haVe only been equalled by Lotus 1-2-3 and which it has now surpassed.From humble beginnings, Excel has developed to become the spreadsheet everyone uses, be it simple home accounting to modular solutions in major corporations.ObjectivesUpon completion of this w...
Much of what business managers and supervisors do is solve problems and make decisions and they are likely to do it by reacting to the problems. Often, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before.Whilst problem solving is of crucial importance to all businesses when products or processes fail, such that corrective action can b...
Provider: Marketing Institute of Singapore
The Diploma in Business programme aims to provide students with a holistic view of the business process and to equip them with the knowledge and skills in the professional practices of business operations.Programme ObjectiveThe Diploma in Business programme aims to provide students with a holistic view of the business process and to equip them with the knowledge and skills in the professional prac...
Provider: Marketing Institute of Singapore Training Centre
Business Management marketing management
An effective marketing campaign begins with an effective marketing message. It's important that our message addresses the issue of who the message is for (the target market), why we offer our services (the benefits or the problem we solve for the target market) and how are we going to reach them (the marketing tactics and considerations of the marketing mix).Crafting a consumer focused marketing m...
Personal Development
Negotiation is a process whereby two persons or groups strive to reach agreement on issues or courses of action where there is some degree of difference in interest, goals, values, or beliefs. The job of the negotiator is to build credibility with the “other side”, find some common ground (shared interests), learn the opposing position, and share information that will persuade the “other sid...
marketing management
This 2-day digital university gives you a complete overview of digital marketing disciplines, and brings you up-to-date fast in the digital landscape.Intensive course covering a complete overview of digital marketingUnderstand the digital marketing spectrum from paid search, display advertising to big data, marketing automation and content marketingLearn to build powerful online strategy and revie...
Sales & Marketing
This course provides a fast track understanding of the digital landscape including social media marketing, search engine optimisation, email marketing, display advertising, mobile, resources and the cost of infrastructure.We explore the trends in Singapore and around the region, what the impact these trends are on consumers, measuring and analysing ROI, media planning, creatives that work, industr...