Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Wholesale and Retail Trade
On successful completion of this unit the participants will have the knowledge and skills to handle retail after sales service in the various sub-sectors. Introduction This course aims to establish customer service requirements in accordance with guidelines and procedures, accompanied with use of appropriate questioning techniques and active listening skills. Upon completion, participants will ha...
Provider: SFIC INSTITUTE PTE. LTD.
Productivity & Innovation
An introduction for anyone involved in the development, implementation and management of a QMS based on ISO 9001:2008, this training course has been designed to help your organization demonstrate commitment to quality and customer satisfaction, as well as continuously improving your quality management systems (QMS). Its objective is to provide participants with an overview of the purpose and requi...
Provider: SGS INTERNATIONAL CERTIFICATION SERVICES SINGAPORE PTE LTD
Human Resource Management Employment and Recruitment
Course Content Module 1 – Strategic Compensation and Benefits Strategic Framework of Compensation Systems Employee Motivation Module 2 – Administrative Expert Compensation and Benefits Administration Managing Audit and Pay Process Outsourcing Module 3 – Benefits and Incentives Management Benefits (Designing Benefits Plans, Healthcare Plans, Insurance Plans, Retirement Plans, Flexi–Bene...
Provider: SHRI ACADEMY PTE. LTD.
Education and Training
At the end of the course, participants will be able to: • Identify the learning outcomes of an on-the-job training programme based on a given set of competency standard and other relevant documents • Identify the skills, knowledge and attributes to be acquired in the training programme • Identify areas where contextualisation is required to meet organisational and individual’s needs • Id...
Provider: SIGMA SOLUTIONS HRD CONSULTANTS PTE. LTD.
Learning Objectives The purpose of the programme is to: Provide participants with a comprehensive overview of the exhibition industry Raise the standards of professionalism, service quality and operations of the exhibition industry Expose participants to the fundamental exhibition concepts and techniques Enhance understanding of various components and entities involved in the industry Acquire know...
Provider: Singapore Association of Convention & Exhibition Organizers & Suppliers (SACEOS)
本课程所要讨论的歌谣教学法，以师生互动、寓教于乐为理念，用 歌谣这一韵文形式，编写、教学每一课的语言知识和文化内容，利 用汉语诗歌的特定格式、节奏和韵律，并配之以音乐和曲调，让所 学的内容生动、形象地印入学生脑中，同时提高他们的学习兴趣， 促进他们的学习积极性。歌谣教学法...
Provider: SINGAPORE CENTRE FOR CHINESE LANGUAGE LIMITED
研究发现音乐有助于语文习得，因此将音乐律动融入华文教学，能提高学生的学习兴趣，增强学习效果。为此，本课程将介绍统合音乐、舞蹈、戏剧、文学、绘画等艺术领域的奥福 (Orff) 音乐教学。奥福教学法由德国著名音乐家Carl Orff研创，是一套取材于日常生活，带领学前儿童透过儿歌、童谣、游戏...
Language Skills
The Business Mandarin Programme targets to assist working professionals acquire the necessary Chinese proficiency skills to handle business situations. This would include composing business emails, understanding information in Chinese, handling Chinese-speaking clients/counterparts or conducting meetings and presentations in Chinese with ease and confidence.
Provider: Singapore Chinese Chamber Institute of Business
Others
The Business Mandarin Programme (Chinese Workplace Literacy Series) is a collaborative project between the Workforce Development Agency (WDA) and the Office of Chinese Language Council International, Beijing (HANBAN). Singapore Chinese Chamber Institute of Business (SCCIOB) is a Continuing Education and Training (CET) Centre partner of WDA of this programme.This programme is heavily subsidised by ...
Insurance
To ensure potential financial advisers / representatives possess the requisite knowledge of the regulatory framework, including the laws and regulations, and associated codes, notices, practice notes and guidelines governing the capital markets and life insurance intermediaries in Singapore.
Provider: SINGAPORE COLLEGE OF INSURANCE LIMITED
This course aims to equip Trade Specific Agents, who are involved in selling Motor Insurance not as a core business (authorised motor dealers, second-hand motor dealers, parallel importers, motor leasing companies, motor finance companies, car rental companies, etc.), with the minimum technical competency to provide proper sales advice on Motor Insurance.
Workplace Safety and Health
The WSQ Demonstrate First Aid/CPR Skills Course comprises of an in-depth approach to performing critical emergency interventions while equipping participants with the practical and theoretical skills to perform effective CPR on victims. This is a competency-based training course specifically designed to prepare trainees in several industries like tourism and social services. Participants will lea...
Provider: SINGAPORE FIRST AID TRAINING CENTRE PTE. LTD.
Customer Service
Provide service standards that exceed customer expectations! Gain the competitive edge by moving from “service quality” to “service excellence”. Instil a business culture geared towards service excellence to drive your business bottom line. Upgrade the service levels of your organisation to international standards.
Provider: Singapore Human Resources Institute (SHRI)
The key objectives of the programme are as follows: Understand the importance of cross cultural competence in a changing world Understand the general implications of diversity in the Singapore context Demonstrate using proven theories and studies on how organizations could adapt to cultural changes and excel in globalisation strategies Develop effective communication and relationship skills betwe...
After this one day workshop, participants should be able to: Describe the principles and objectives of Fair Employment Practices (FEP) Highlight the types of potential breaches of FEP Illustrate best practices of FEP in the various HR functions Explain the grievance handling process for employees to channel their grievances against unfair treatment, harassment etc. Describe the roles and responsi...
Managing a multi-generational workforce presents several potential advantages and opportunities for individuals and organisations. A multi-generational workforce refers to the presence of different generations within an organisation. Employers in Singapore may find themselves managing employees in their teens to those close to retirement age. Furthermore, the challenge of effectively managing a mu...
In this increasingly complex environment, reliance on product or technology attributes may only provide short-term and first-mover advantages, as they can be easily replicated. To thrive in the long-term, organisations must constantly innovate, evolve and transform. Two of the most critical factors that determine an organisation’s future in this environment are the quality of its human capital a...