About this Course

On successful completion of this unit the participants will have the knowledge and skills to handle retail after sales service in the various sub-sectors. Introduction This course aims to establish customer service requirements in accordance with guidelines and procedures, accompanied with use of appropriate questioning techniques and active listening skills. Upon completion, participants will have the knowledge and skills to handle retail after sales service in the various sub-sectors. This module is essential to gear retailers especially with the introduction of the new Lemon Law. Course Objectives 1. Establish customer service requirements 2. Process customer’s service request 3. Conclude after sales service

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