Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Provider: EBEN CONSULTANTS (FAR EAST) PTE LTD
Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of ...
Provider: EON CONSULTING & TRAINING PTE. LTD.
This unit aims to equip the learner with the knowledge and application skills in interacting with and serving food and beverage guests and be able to apply them to the workplace
Provider: GUILFORD TRAINING CENTRE PTE LTD
Provider: LEND LEASE RETAIL PTE. LTD.
This unit covers knowledge and application skills to leverage on available organisational resources when engaging with customers over various platforms. It also includes portraying a professional etiquette and escalating feedback received over various platforms. Course Content 1. Leverage on organisational resources when engaging with customers over various platforms 2. Portray professional etiqu...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
The Diploma in Business Practice (Customer Relationship & Service Management) aims to provide participants with a broad-based business education and the specialized skills and knowledge in customer relationship and service management. The individual module certificate allows the participants to build up their skills and knowledge in different aspects of business operations. It enables the part...
Provider: Nanyang Polytechnic
This unit covers knowledge and application skills to develop a service operations plan in order to deliver service excellence. It involves developing a service operations plan which is in line with the customer-focused strategy, communicating the service operations plan to the team, evaluating the service operations performance and implementing corrective action for improvement.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
See Attached
Provider: TOURISM MANAGEMENT INSTITUTE OF SINGAPORE PTE LTD
Provider: UNIVERSAL STAGE PTE. LTD.
Provider: UP CONSULTANTS
Provider: TRUST MANAGEMENT CENTRE
Provider: U-TRAINING CENTRE PTE. LTD.
This unit covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
Provider: NTUC LEARNINGHUB PTE. LTD.
Provider: EDU TRAINING RESOURCES PTE. LTD.
This is an Operations level core unit of 2 credits. On completion of this unit, the learner will have knowledge and application skills in Implementing Operations for Service Excellence and be able to apply them to the workplace.
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
- Planning for business excellence - Assessing the organization's level of business excellence - Managing improvements for business excellence as well as sustaining business excellence.
Provider: CAPELLE ACADEMY PTE. LTD.