Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Provider: Association of Singapore Attractions
Individual will be able to successfully perform the following: 1. Recognise the impact of one’s professional image and persona on the organisation 2. Project a professional image and persona in accordance with organisational guidelines 3. Demonstrate effective communication skills when interacting with customers at the workplace
Provider: TRAINING VISION INSTITUTE PTE. LTD.
This programme covers knowledge and application skills in the delivery of service excellence by utilising organisational service operations resources. It involves the use of effective teamwork to perform service operations in accordance with organisation’s guidelines and escalating service performance issues.
Provider: Singapore Institute Of Retail Studies (SIRS)
• Defining Organization’s Goals & Standards in Service Operations. • Identify and Recognise One’s Role in the Process of Operational Excellence • Ablility to map processes and identify gaps • Contributing to Continual Improvement in Service Performance and Operations
This course addresses the knowledge and application skills required to lead a team to deliver service excellence that is in line with the organisation's customer-centric strategy. It includes promoting a customer-centric environment and analyzing the team's performance to identify areas for improvement.
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Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
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Provider: XPRIENZ PTE. LTD.
At the end of the program, participants should be able to: Promote service innovation culture in the organization Lead team in generating service innovation ideas Facilitate the implementation of service innovation ideas in the organization Evaluate success of implemented service innovation ideas
Provider: CAPELLE ACADEMY PTE. LTD.
This workshop demonstrates the importance of building powerful and lasting partnerships with service partners and customers. It provides effective tools and proven techniques to help participants increase service commitment, add service value and enjoy lasting win-win results.
To sustain a profitable business does not only include finding new customer, but also by nurturing existing customer. Learn the ropes on how to win and retain customers from our professional trainers. SUccessful customer retention is about exceeding the customer expectations so that they become loyal advocates for your brand.
Provider: Singapore Chinese Chamber Institute of Business
Provider: Singapore Human Resources Institute (SHRI)
This course aims to equip the participants to: • Prepare for extra mile service • Go beyond first impressions • Go the Extra Mile interactions
Human Resource Management Employment and Recruitment Personal Development Customer Service
Course DescriptionLearn the techniques of negotiation and its traditional image of power plays, confrontation and intimidation. You can achieve the BEST results for yourself as well as for your opponent by creating a WIN-WIN negotiation.ObjectivesAt the end of the course, you will be able to:Plan & Prepare for NegotiationRecognise and Handle common Negotiation BehavioursAnalyze and Adjust to D...
Provider: Apcot International Pte Ltd
The essence of team briefing is to channel corporate communications such as policies, strategies, operating performance, prospects, standards, behavioral issues, market conditions, corporate strengths and weaknesses etc, to all the staff in the organization. The team briefing process underlines the importance of the leader, raises morale and gives a sense of common purpose to the team. This semina...
Provider: HRM SKILLS PTE. LTD.
Successful business relationships rely more than ever on personal contact. Image, courtesy, politeness, and etiquettes are necessary in all our business and personal relationships. This seminar will enable you to learn and use basic social skills to transact and grow your business with thoughtful consideration and to increase your personal profile.Outline:Introduction to NetworkingObjectives of Bu...
In this seminar, participants learn to anticipate, implement and follow up on changes for success in the team.Outline:The forces and phases of changeThe 7S McKinsey framework for holistic change managementUnderstand and overcome resistance to changeManage the different stages of change effectively...
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Provider: CBM PTE. LTD.
Provider: CSM ACADEMY INTERNATIONAL PTE. LTD.