Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
This unit covers the knowledge and application skills in identifying the elements that forms customer expectations so as to provide the desired customer experience that is line with the organisation’s vision, mission and values. It covers various methods to design, innovate and translate the desired customer experience into a service operations plan.
Provider: Service Quality Centre
Human Resource Management Employment and Recruitment
This course aims to equip the learner with the knowledge and skills to apply information and communication technology at the workplace. These include analyzing ICT in organisational performance, and facilitating the development and acquisition of ICT infrastructure and tools to identify and prevent problems at the workplace.
Productivity & Innovation
This unit provides learners the essential knowledge and skills in bringing the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. It involves adopting a systematic approach in improving a process through process mapping, analyse the process and redesign the process. This unit provides learners the opportunity to apply, demon...
On completion of this unit, the learner will be able to apply strategies to create, promote and sustain a culture of continuous improvement, initiative and innovation in an organisation, as well as identify, evaluate and manage the associated risks.
This module covers knowledge and application skills in the assessment of the service quality and customer satisfaction levels within an organisation. It involves the identification of relevant benchmark criteria and key performance indicators to monitor and manage customer information for service excellence. Upon completion of this module, you will acquire the skills and knowledge to: 1. Develop s...
On completion of this unit, the learner will be able to apply knowledge and life skills such as establishing personal goals and evaluating them to justify roles and responsibilities in achievement of organisational goals, managing time effectively, maintaining organisational worklife balance, as well as managing stress and personal finances to be effective at the workplace as a manager.
Legal
INTRODUCTION :If you are a business manager or executive who has not had formal training in law, but who has to negotiate, prepare, execute or administer contracts in the course of your work, then this course is for you. You will gain a better understanding of contract law, and how to apply it in practical situations at work, so as to better protect your organization’s legal inter...
Provider: JFAM SYNERGY (PTE.) LIMITED
Crafting a comprehensive employee handbook should be a top priority for your organisation. An employee handbook is the foundation upon which the employer builds its workplace culture, as well as its legal requirements.Employees cannot claim ignorance for inappropriate conduct harmful to your company. Supervisors also become more effective because disciplinary decisions can be made based on t...
Provider: KC ACADEMY PTE. LTD.
Human Resource Management Finance management
This workshop is designed for both employers and their employees. It aims to help participants understand the Singapore income tax rules relating to the taxation of employment income. Emphasis will be placed on helping companies comply with the reporting requirements so as to avoid unnecessary penalties for non-compliance. Practical examples, illustrations and case studies will be used to enable p...
Administration Education and Training
Report writing is a skill that can be learned. This workshop aims to equip you with the skills to produce reports that are readable and useful so that decisions can be based on relevant information. Through this workshop, you will get an overview of the entire process of writing an effective report, covering the key elements that lead to positive results.By the end of the course, you would have le...
Workplace Safety and Health
This course aims to provide employees with an understanding of the importance of accident investigation, the methods adopted in investigating accidents, the importance of reporting and understanding how to react to ensure effective reporting.WHO SHOULD ATTENDAll individuals expected to be involved in the investigation team process.BENEFITSUpon successful completion of the course, learners should b...
Provider: KBA TRAINING CENTRE PTE. LTD.
Engineering
On completion of this unit, learner will have the knowledge and application skills on the various plant models of different process variables, the interaction between controllers, sensors and actuators with open and closed loop control methodologies as well as characterization of a system by its step response function.
Provider: Institute of Technical Education
This Competency Standard stipulates the skills and knowledge in performing Aerospace machining for the manufacture of aerospace components. It covers CNC part programs, set-up and operate a multi-axis CNC machining centre to manufacture components in a single set up for the aerospace industry. This standard also states the opportunity for the application, demonstration and practising of the skill...
On completion of this unit, learners will have the knowledge and application skills in Set-up and operate coordinate measuring machines and will be able to apply them to the workplace. These skills include: Observing safety precautions Identifying task requirements Setting components Configure program and probes Measuring components Refurbishing machines, equipment and tools
Leadership and People Management
Continuous self-development is paramount for leaders as it ensures that they have the necessary skills to align and better develop superior teams.Program Highlights:Reduce communication breakdown amongst team membersRemoval of communication barriersCommunication Techniques and StylesImprove personal and team decision making processes to reduce errorSMART ObjectivesAnalytical methods to influence s...
Provider: LOYAL RELIANCE PTE. LTD.
Education and Training
This module aims to impart the necessary skills and knowledge for supervisors to plan and implement work improvement initiatives in the workplace and harness the benefits and productivity gains from the improved and more efficient work processes.Programme OutlineWhat is Supervise Work Improvement Processes?Plan work improvement activities• Goals and Objectives• Measuring objectives – SMART o...
Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Workplace Safety and Health Education and Training
Embark on the bizSAFE journey to promote Workplace Safety & Health (WSH) through the recognition of your safety efforts. This program is crafted specifically for business leaders to take their first step towards demonstrating their commitment towards WSH! Through this program, leaders can pick up tips on:Provide understanding of the WSH Act and its subsidiary legislations including Workpl...
Education and Training Business Management
The course is comprised of a 1 day strategic visioning workshop followed by 2 half-day sessions to validate and refine the strategic plan which will be aligned and ready to be communicated to the rest of the organization. The integrated course will acquaint participants with the necessary skills and knowledge that will help them develop and align their strategic plans...
Provider: ODE Consulting
Administration
What are the main problems with using Singlish at the workplace?Although Singlish can be fun and bonding, it presents its own set of problems. The user of Singlish may be perceived as unprofessional or incompetent. This may not be an accurate assessment, but people do judge us by the way we use English at the workplace.What do you gain from this two-day workshop?This workshop highlights the argume...
Provider: BEYONDWORDS TRAINING PTE. LTD.