About this Course

This module aims to impart the necessary skills and knowledge for supervisors to plan and implement work improvement initiatives in the workplace and harness the benefits and productivity gains from the improved and more efficient work processes.

Programme Outline

What is Supervise Work Improvement Processes?

Plan work improvement activities

• Goals and Objectives

• Measuring objectives – SMART objective

• Key performance indicators (KPI)

• Principles of continuous process improvement

• Communication

• Roles and responsibilities of work team members

• Work plan (or Action plan)

• Structure of an effective action plan

Implement work improvement activities

• Train work teams

• Useful continuous process improvement techniques
  

          - Plan-Do-Check-Act (PDCA) cycle

          - Problem-solving cycle

          - Expand-Focus sequence

• Control mechanisms

• Facilitate work teams

• Resolving issues

Standardise improved work processes

• Evaluation of work teams results

• Document changes

• Communicate the improved work processes

• Types of stakeholders

Training Methodology

Classroom teaching, skill practice, role-plays, group discussions and Q&A

Duration

16 training hours & 1 assessment hour

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