Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service Education and Training
Drive organizational success today with diversity! Learn to manage diversity in Singapore’s service environment today with the necessary skills and knowledge. Learn how to empower service teams by strengthening team relationships, promoting inclusiveness and how to cope with issues that may implicate service delivery. Program Highlights:Cultivate and foster an inclusive and diversified work...
Provider: LOYAL RELIANCE PTE. LTD.
Administration
Why are these skills important?As a secretary or administrative professional, you are expected to play many roles in today’s workplace.You are expected to streamline office procedures, strengthen working relationships, and support the boss and other colleagues. And you must maintain the right attitude and poise while facing these challenges.This workshop discusses these common expectations and q...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Accounting Banking & Finance
IntroductionLCCI or The London Chamber of Commerce and Industry has over 100 years of experience in providing trusted and valued business-related qualifications. Employers, universities and other professional bodies internationally recognise the LCCI international qualifications. LCCIs range of courses is designed to deliver the skills essential for success in todays demanding commercial environme...
Provider: BMC INTERNATIONAL COLLEGE PTE. LTD.
What are the main challenges of minute-writing?As a minute-writer, you need to listen carefully to discussions, record relevant points, and present that information in an accurate, clear, concise and useful format.During the meeting, you need to listen actively for important points to record. You must know the difference between the relevant and the irrelevant, plus differentiate between the nice-...
Why is it important to craft a good response to complaints?Not all unhappy customers complain, but when they do, you should take that as an opportunity to put things right and repair the relationship.Customers may be unhappy when they perceive that a policy puts them at a disadvantage. Or the customer may be asking you to make an exception to a policy, which is beyond your authority to do.In other...
Language Skills
Why is technical writing important?Technical experts need to convey ideas to both technical and non-technical readers. The ability to convey these ideas is crucial to the decision-making and problem-solving processes in an organisation.Excellent research and thorough investigations will be wasted if the findings are not documented clearly and accurately. Building a wonderful machine is of little u...
IntroductionCourse Learning OutcomesTeaching / Learning Methods and StrategiesEntry RequirementsLCCI Level 2 Certificate in Book-Keeping ORNITEC/Higher NITECAdditional Entry Pre-requisite for DIA, DCA coursesBasic Book-Keeping knowledge; ORLCCI Level 2 Certificate in Book-Keeping; ORPractical working experiences in a financial/accounting industry.Assessment InformationCriteria of AwardFinal AwardM...
Business Management
The ultimate aim of the Masters in International Business programme is to prepare students to work in a management position in an ever changing international environment where advanced technology and multicultural situations occupy an increasingly important place in the daily lives of companies.The MIB is a high-quality comprehensive programme of business administration subjects which are all stud...
Provider: Management Development Institute of Singapore (MDIS)
business adminstration
ObjectivesTo equip students with fundamental business conceptsTo handle the challenges of managing across national bordersAssessment MethodsModules will be assessed through a combination of coursework and examinations depending on the individual module objective.AwardCandidates who successfully complete all coursework and pass the examinations will be awarded the MDIS Diploma in Business Administr...
marketing management
This course has been designed for students seeking careers in the marketing and business arena.To provide a framework for developing marketing as well as business skills and knowledge needed at all management workCourse CurriculumPrinciples of Business Management (II)This unit is to provide a concise coverage of current management concepts and processes and enable participants to apply effectively...
According to the KPMG-SMU Singapore Fraud Survey 2014, some important facts and findings you should know;Internal fraud has risen since 2011 and remains the most significant threat.58% of the fraud incidents reported in 2014 were perpetrated by employees.53% of respondents said fraud occurred due to weak or overridden internal controls, despite most having fraud risk management measures in place.2...
Support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today’s secretaries and administrators are different – they are expected to juggle multiple tasks, be proactive, manage time, people and problems, communicate for results, think on their feet and relate well to people at all levels. To me...
Advertising Sales & Marketing
Effective Tele-Marketing is an intensive workshop that will enable the participants to be aware of having the right attitude and telephone techniques in getting deals, sales or orders as well as improving customer relationships.They will also gain much greater perspectives into the importance of building the right corporate image by having the service mindset, the type of customers they are intera...
This highly interactive and non-technical course highlights the importance of relationship marketing, their inter-dynamics and the powerful strategies that makes it work. It also shows how organisations and businesses can grow by winning more customers and improve customer loyalty through relationship marketing methodologies.Organisations and the participants alike will definitely find this dynami...
Education and Training
Good business writing is essential in today’s dynamic business environment. However, many corporate professionals are not aware that business writing style has evolved over time and still adopting the older form of business writing. This will not only affect the individual’s professional image but the corporation which they are representing as well.In this workshop, you will learn the techniqu...
The Diploma in Business programme aims to provide students with a holistic view of the business process and to equip them with the knowledge and skills in the professional practices of business operations.Programme ObjectiveThe Diploma in Business programme aims to provide students with a holistic view of the business process and to equip them with the knowledge and skills in the professional prac...
Provider: Marketing Institute of Singapore Training Centre
Business Management marketing management
An effective marketing campaign begins with an effective marketing message. It's important that our message addresses the issue of who the message is for (the target market), why we offer our services (the benefits or the problem we solve for the target market) and how are we going to reach them (the marketing tactics and considerations of the marketing mix).Crafting a consumer focused marketing m...
Provider: Marketing Institute of Singapore
This 2-day digital university gives you a complete overview of digital marketing disciplines, and brings you up-to-date fast in the digital landscape.Intensive course covering a complete overview of digital marketingUnderstand the digital marketing spectrum from paid search, display advertising to big data, marketing automation and content marketingLearn to build powerful online strategy and revie...
Sales & Marketing
This course provides a fast track understanding of the digital landscape including social media marketing, search engine optimisation, email marketing, display advertising, mobile, resources and the cost of infrastructure.We explore the trends in Singapore and around the region, what the impact these trends are on consumers, measuring and analysing ROI, media planning, creatives that work, industr...
Productivity & Innovation
Most construction firms have implemented an integrated QEHS Management System which consists of Quality (ISO 9001:2008), Environmental (ISO 14001:2004) and Health & Safety (OHSAS 18001) standards. A new pool of trained internal auditors is required to help the construction firms to meet the ISO 9001, ISO14001 and OHSAS 18001 requirements. The Internal Audit (QEHS) course trains Internal Auditor (Q...
Provider: Building and Construction Authority