Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Personal Development
Good telephone skills and etiquette go beyond just sounding good and using the right words. After all both ‘what you say’ and ‘how you say it’ build the professional image of an organisation.This service-oriented workshop encompasses good listening techniques, asking appropriate questions and developing basic telephone etiquette skills. This workshop will also benefit anyone who is keen on...
Provider: Management Development Institute of Singapore (MDIS)
Customer Service
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep customers happy and satisfied.This workshop will impart to you the skills of how to handle difficult customer-situations confidently and resolve...
Education and Training Personal Development
Contemporary research and experience tell us that senior leadership increasingly recognise the need for improved communication and coaching in their leadership rungs.This is due to either the lack of requisite skills to coach effectively or the perception by employees of their supervisory staff as being overly controlling. The Performance Coaching Workshop addresses this by equipping leaders with ...
Businesses today are experiencing revolutionary strides which have resulted in new methods of exceeding the expectations of stakeholders. How can we constantly evaluate the transformation and continue to re-engineer the processes to meet these increasing demands?Critical thinking clarifies goals, examines assumptions, discerns hidden values, evaluates evidence, accomplishes actions, and assesses c...
Provider: Marketing Institute of Singapore
“Powerful Listening from the Inside Out requires a high level of self-awareness and responsibility. By understanding our personal style of listening (and speaking) from the inside out, we will go a long way towards creating positive and lasting impressions and connections with others.”Why You Should Attend This Course:Listening is one of the most important skills we can learn and nurture. How ...
As service providers, we sometime find ourselves facing or handling "difficult customers". When we have to deliver "bad news", say "no" to customers or to people in power, we're often tempted to placate with a "yes". It is indeed a challenge trying to balance the need to be service-oriented and the need to deliver difficult messages to our customers. This one-day course teaches service providers h...
Human Resource Management Employment and Recruitment
People are most important in the complex ecosystem of interdependent parts of an organisation. So how do you build a close working relationship with your stakeholders in today's world of information overload, fast-moving happenings and ever-changing office arena? How do you communicate effectively, have their ears and hearts, and affinity? Through this course, you will better understand your stake...
Customer Service service Management
Many organisations have customer satisfaction as a key performance target. It is practically impossible to achieve the “zero-defects” all the time. Things do go wrong at times. Some service failures and customer dissatisfaction is almost inevitable in our real world. If service lapses are almost inevitable, then it is crucial that organisations have proper service recovery strategies to win ov...
Leadership and People Management
Start gaining influence as a leader, Regardless of your position in your organization, practicing effective self-leadership sets the stage and is a significant foundation for all other types of leadership to follow. Based on John Maxwell's book "The 360 Leader", assess your current relationship with your leaders and identify ways to develop better chemistry. Learn how winning outcomes can be creat...
Provider: NEXT U PTE. LTD.
Education and Training
Programme OverviewThe Early Years Development Framework (EYDF) aims to enhance the quality of care and development of infants, toddlers and nursery children aged 2 months through 3 years. This programme aims to familiarise childcare personnel with the EYDF so that they can effectively interpret and translate its principles into good practices at childcare centres to support the overall development...
Provider: ASIAN INTERNATIONAL COLLEGE PTE. LTD.
Training for Workplace Literacy (Conversational)
Provider: KAPLAN PROFESSIONAL
Training for Workplace Literacy (Writing)
Training for Workplace Numeracy