Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Technical,Repair and Maintenance
This intensive two day course will introduce industry personnel to the principles of Failure Mode, Effects and Criticality Analysis processes. This will include a comprehensive review and discussion of what is meant by FMEA and FMECA, the essential components, suggested level of detail, scope, complexity and options for the analysis. The course will further delve into areas of analysis, with the r...
Provider: KBA TRAINING CENTRE PTE. LTD.
This intensive one day course will introduce industry personnel to the principles of the Diving System and equipment assurance requirements and processes. It covers a comprehensive 'snap shot' review of IMCA diving assurance guidelines and requirements such as when and how the assurance process should be carried out, how to prepare for and what to expect during the assurance process.&n...
Education and Training
This course specifies the competencies required for training and certification of diving supervisors for commercial diving operations using Commercial Self Contained Underwater Breathing Apparatus (CSCUBA). The course outlines the competency and training requirements for Level 3 diving supervisor qualification: Commercial SCUBA Diving Supervisor (No decompression; maximum depth 30m) and describe t...
Workplace Safety and Health,Education and Training
This qualification provides candidates with the essential knowledge and skills to be able to recognise when someone has suffered cardiac arrest and to respond to the emergency quickly, calmly and confidently.WHO NEEDS THIS QUALIFICATIONS?The CIEH Level 2 Award in Basic Life Support and Safe Use of an Automated External Defibrillator is suitable for all employees in a workplace where an AED is pres...
This course is ideal to supplement workplace training where potential risks such as incidents, illnesses or trauma and supplemental oxygen is highly desirable. It is designed to give students the knowledge and skills necessary to provide emergency oxygen to a suddenly ill or injured patients until more advanced medical help can be obtained; ability to understand the hazards associated with oxygen ...
KBA Training Centre in collaboration with Helix Media — a specialist public and media affairs consultancy, offer a one-day course designed for executives from the maritime and offshore industry who may be called upon to respond clearly, professionally with key messages and updates to the media, authorities, stakeholders, clients, the public and third parties with an interest or concern in the ev...
Workplace Safety and Health
This Ministry of Manpower (MOM) accredited course is a mandatory training course for Occupational First Aider. This course is ideal to supplement workplace training where potential risks such as incidents, illnesses or trauma and supplemental oxygen is highly desirable. It is aimed to train individuals to render first-aid treatment to the casualty during an emergency or accident in the workplace u...
Audit/Risk Management
A safety management system provides a systematic way to identify hazards and control risks while maintaining assurance that these risk controls are effective. OHSAS 18001:2007 is the internationally recognised standard for occupational health and safety management systems.Key TopicsWhat is OHSAS 18001:2007?Review of OHSAS 18001 requirementsHazard Identification, risk assessment and determini...
Provider: LEARNERS HUB PTE. LTD.
Are your work groups exhibiting effective teamwork or remaining dysfunctional? A great team determines the success of an organization. This course describes the key elements for creating functioning and contributing teams. Upon completion of this course, participants will be acquire the skills and knowledge in applying teamwork in the workplace. They will obtain the fundamental skills in participa...
This module at operations level aims to equip learners with the skills to anticipate and identify problems within their circle of influence and to be proactive in generating and evaluating solutions to resolve problems. In many situations, operations staff may not be in the position to make decisions needed to solve a workplace problem. In this programme, they are encouraged to recommend possible ...
Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Audit
Under the ISO 9001:2008 requirements, it is mandatory that the Internal Quality Auditors of the Company need to be trained before they can conduct the Internal Audits for the Company. Since the Internal Quality Auditors shall not audit their own work, as stipulated in ISO 9001:2008 Clause 8.2.2, the Company must have at least two qualified Internal Auditors.The objective of this training course is...
Provider: LLOYD MCGILL PTE LTD
construction
*This course include lectures and practical lessons. Please note that it is COMPULSORY for all trainees to wear safety shoes during the 2 days course.Lloyd McGill Pte Ltd is the MOM Approved Training provider to conduct the above course. This course is conducted in English and Mandarin.This course aims to introduce workers to the hazards associated with construction work, and what they can do...
research
This program – Handle Patent Infringement and Invalidity – focuses on establishing whether a valid priority claim, determining sufficiency of description, assessing of infringing item and summarizing claim set as to whether valid and/or infringed.The lectures take a three pronged approach to cover drafting patent applications holistically:Theory – covering patent legislation, current practic...
Provider: IP ACADEMY
Legal
Mediation offers several advantages for the resolution of intellectual property disputes. It is an attractive option for parties who seek to maintain control over the dispute resolution process and outcome. Parties can retain confidentiality and reach a speedy settlement without damage to reputation. Importantly, it can preserve and even enhance the relationship between parties. Especially for IP ...
hospitality management
Advanced Diploma in Hospitality and Tourism Management is developed by London School of Business and Finance (LSBF) as a second-year course towards a progression route for students aiming for a higher qualification in the field of hospitality and tourism management.Throughout the course, students are fully supported and their developments are checked frequently by progress assessments. Student per...
Provider: LONDON SCHOOL OF BUSINESS & FINANCE PTE. LTD.
This WSQ Service Excellence module aims to impart knowledge and skills to enable employees to apply organisational service values and systems to provide excellent customer service, give follow-up post / sales service support as well as to utilise and update a customer database when working individually and in service teams.Programme OutlineApply Organisational Service Values and Systems• ...
This module in the WSQ Service Excellence framework aims to bring ordinary service level to the next stage, which is to go the extra mile to delight the customer. This workshop helps to develop in the service staff the right mindset and attitude for Service Excellence and to effectively manage the service touch points by understanding and exceeding Customer's expectations. Service staff will learn...
Leadership and People Management,Education and Training
In today’s inter-connected and fast-paced business environment, communication is more than simply sending, receiving and processing volumes of information on a daily basis. Effective communication is about articulating your ideas and presenting them more effectively and persuasively to your colleagues, customers and senior management.The $trategic Communicator (T$C)...
Provider: ODE Consulting
Personal Development
Learning Outcomes:At the end of the course, learners will be able to:Learn Techniques on Reassurance of Individual-In-Need (I-I-N)Enable I-I-N Adjust to Aftermath of Trauma/CrisisHelp Recovering I-I-N Achieve More Optimal Level of Well-BeingDemonstrate Positive Changes following TraumaCourse Outline:IntroductionCrisis Management StrategiesPost Traumatic Stress InterventionBereavement & Grief M...
Provider: BERNE TA CENTER PTE. LTD.
Customer Service
Experienced a burnout? Unable to cope, mounting workload, find yourself dragging to work, sidelined by others and felt like quitting. Adding to the woes, faced with nasty customers and equally difficult staff. We’ve all heard of this.But is there good news? Absolutely. Whilst hurdles may appear in-surmountable there are time tested strategies, techniques and skill that are learnable, to win at t...
Provider: Management Development Institute of Singapore (MDIS)