About this Course

“Powerful Listening from the Inside Out requires a high level of self-awareness and responsibility. By understanding our personal style of listening (and speaking) from the inside out, we will go a long way towards creating positive and lasting impressions and connections with others.”

Why You Should Attend This Course:

Listening is one of the most important skills we can learn and nurture. How actively we listen has a major impact on our job effectiveness, and on the quality of our relationships with others in the world. We listen to Get Information, Understand, Learn, Connect, Act Out, Get Results and we listen for enjoyment too!

Given all this listening we do, we would think we'd be good at it! In fact we're not. Based on a study, we only remember 25-50% of what we hear. That means that when you talk to your boss, colleagues, customers or spouse, children for 10 minutes, they only really hear 2 1⁄2 - 5 minutes of the conversation. Turn it around and it reveals that when we are receiving directions or being presented with information, we aren't hearing the whole message either. We hope the important parts are captured in our 25-50%, but what if they’re not?

Clearly, listening is a skill that we can all benefit from and improve. By becoming active listeners, you will enhance your communication effectiveness, as well as your ability to connect, influence and negotiate. Most importantly you will boost the capacity to understand others and make yourselves understood. What's more, you’ll definitively increase your chances to positively handle conflicts and minimise misunderstandings – crucial factors for peak performance at the workplace and harmony in family and relationships.

Learning Outcomes:

Participants will be enabled with the awareness and tools necessary to:

• Understand the real meaning of listening from the inside out
  
• Recognise the commonalities between listener and speakers
  
• Learn about body language, verbal and non-verbal cues in the listening process
  
• Build awareness of the behaviors that can sabotage our ability to listen properly
  
• Introduce empathic listening
  
• Become aware of the power of questions in the listening process
  
• Develop the ability to stay in focus when listening
  
• Comprehend the difference between active and passive listening
  
• Understand the impact of our emotions when we approach listening, at work and in the family
  
• Learn the three major steps in the listening process
  
• Build awareness of the power of self-responsibility when we listen
  
• Become aware of the kind of speaker and listener you are, and develop an action plan to enhance strengths and eliminate weaknesses
  

Key benefits include:

• Enhancing the quality of your team relationships at work
  
• Boosting ability of leaders for effective listening and communication
  
• Becoming aware of the different elements involved in the listening process and therefore boosting the effectiveness of your communication
  
• Learning how to listen in two directions: inside and outside
  
• Building awareness about the quality (positive or negative) of your communication exchanges, internally and externally
  
• Contributing to create a positive and success working and family environment
  

Course Outline:

Overview

• The InsideOutYou 4Dimensions Model
  
• The power of listening from the inside out!
  

Listening to the Inside

• Listening starts from myself, inside
  
• The importance of listening to our thinking process and our emotions
  
• How emotions and EQ are the foundation for empathic listening
  
• Tools to review and change all the listening habits that sabotage present results at work and in life
  

Who Will Benefit?

Leaders, Entrepreneurs, Public Speakers, Sales, Marketing and Service Personnel, Employees, Students, Teachers and Parents.

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