Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Food and Beverages
COURSE SYNOPSISThis course covers learning in F&B workplaces for front liners to deliver total customer satisfaction which starts from thepreparation before receiving guests, up to the time guests leave the outlet. If properly executed, it will lead to higherreturn business Interaction with Guests is your moment to exemplify total customer satisfaction.Course outline:• Preparing to interact with...
Provider: ASCENDO CONSULTING PTE. LTD.
COURSE OBJECTIVES• Check set-up of outlet• Replenish service items• Clean and set-up service stations• Set tablesThe course will be conducted in English.ADMISSION CRITERIA• Able to read and write simple English• No other pre-requisitesDURATION• 16 hours (9am to 6 pm over 2 days)ASSESSMENTParticipants will be awarded a Statement of Attainment by WDA upon passing an oral/written examin...
Hotel & Accommodation
COURSE SYNOPSISThis course covers understanding of the importance of Halal food and Halal food production/preparation guidelines, for instance best practices of Halal food production/preparation, purification from najis and Halal slaughtering procedures. The course also provides a guideline to apply Singapore Halal certification programme. On completion of this unit, the learner wil...
Customer Service
COURSE OBJECTIVES• Maintaining professional appearance and attitude• Providing quality service• Addressing concernsThe course will be conducted in English.ADMISSION CRITERIA• Able to speak, read and write simple English (ESS WPLN Level 4)• No other pre-requisitesDURATION• 16 hours (9am to 6 pm over 2 days)ASSESSMENTParticipants will be awarded a Statement of Attainment by WDA upon pass...
Information and Communications
COURSE DESCRIPTIONThis unit covers the knowledge and skills in planning and writing a technical report to meet its objectives, audience andcontext. It includes analysing of data and presenting useful information in a concise and coherent manner that leads toconclusions aligned with the report objectives.Key Industries:Chemical, Process, Pharmaceutical, Manufacturing, Healthcare, Marine, Constructi...
Workplace Safety and Health
Duration: 34 hours (including 4 hours of assessment)Attendance: 75%Pass Criteria: 70%Course Medium: EnglishEntry RequirementsMust be holding the position of Chairman of Safety Committee, Project Manager, Project Engineer, Superintendent or equivalent post to be eligible to attend this courseCourse OutlineUnderstanding Workplace Safety and Health legislationsWSH (WSH Committees) Regulations 2008WSH...
Provider: AVANTA GLOBAL PTE. LTD.
COURSE OBJECTIVES• Clean, Wipe and Reset Tables• Maintain Floors and Carpets• Monitor Food Service Areas• Perform Closing DutiesThe course will be conducted in English.ADMISSION CRITERIA• Able to speak, read and write simple English (ESS WPLN Level 4)• No other pre-requisitesDURATION• 16 hours (9am to 6 pm over 2 days)ASSESSMENTParticipants will be awarded a Statement of Attainment b...
1. WSH Act, WAH Regulations 2013, Risk Management regulations, Codes of Practice, ACOP and Singapore Standards. 2. Roles and responsibilities of workers 3. Hazard identification, control measures for WAH and fall control measures. 4. Permit to work for WAH. 5. Individual Fall Protection equipment and first line response in emergency.
Provider: KB ACCESS PTE. LTD.
Personal Services
1. Human Health and Nutrition, 2. Business Psychology 3. Management of Health, Safety and Security in the Salon 4. Quality Management of Client Care in the Hair and Beauty Sector, Salon Management 5. Sales Management in the Hair and Beauty Sector 6. Salon Management 7. Working with and Leading People, 8. Sport and Exercise Massage, 9. Provide Indian Head Massage, 10. Provide Aromatherapy for Beaut...
Provider: SPATEC ACADEMY PTE. LTD.
The Formwork Safety Course for Supervisor is aimed at providing individuals with the knowledge and skill required to supervise the construction, erection, and alteration or dismantling and inspection of formwork structures at any worksites.Who should attend this Course?The FSCS is a mandatory training course for individuals who are appointed to supervise the construction, erection, alteration or d...
Provider: GREENSAFE INTERNATIONAL PTE. LTD.
Tour and Travel Services
Certificate in Integrated Resort Operations Module Synopsis Strategic Travel Management The module is designed to equip students with knowledge of current strategic issues and challenges faced by the travel industry. Topics include deregulation of the travel industry, how Low Cost Carriers (LCCs) are changing the skies, impact of global airline alliance and mergers to travellers and airlines, and...
Provider: Ngee Ann Polytechnic
At the end of the course, the participants shall be able to: - Identify relevant Workplace Safety & Health (WSH) legislations / approved codes of practice / Singapore standards applicable to WAH and roles and responsibilities - Conduct risk assessment for WAH and implement preventive measures related to WAH - Implement a Fall Prevention Plan (FPP) - Demonstr...
Provider: SMATRA TRAINING HUB PTE. LTD.
Work at Height course for workers is to provide course participants with the requisite WAH knowledge so that they can perform their WAH activities properly and safely.Who should attend this Course?This MOM accredited Work at Height course for worker is mainly for all workers required to work at heights in their daily operations and work.Course Content : Relevant Workplace Safety & Health ...
The Standard First Aid + Cardiopulmonary Resuscitation (SFA + CPR) is a 3 day course designed to equip participants with the capability to carry out critical life saving techniques and procedures during an emergency. Participants will learn life saving techniques and procedures such as 1. Action at an Emergency 2. One Man CPR 3. Management of Traumatic Conditions such as Wounds, Blee...
Provider: LENTOR AMBULANCE PTE. LTD.
Developed within a national standard framework, this course provides retail supervisors with the necessary skills to carry out their jobs in the industry. It will equip you with critical retail knowledge and provide you with a range of skills for resource planning and allocation, team management as well as stock control and maintenance.
Repair and Maintenance
Post-Diploma Certificate in Management of Facilities Module Synopsis Managing Facilities This module provides participants with the knowledge to prepare and compile tender documents, manage projects, prepare, submit and resolve contractual claims, read financial statement, analyze cash flow, life cycle costing and appraise projects. The above knowledge will be referenced to the law of contract an...
1. Legal Requirements for WAH (Workplace Safety and Health Act; Draft WSH (WAH) Regulations; WSH (GP), WSH (Con), WSH (SSR),WSH (RM) Regulations; Code of Practice Working Safely at Height) 2. Roles and responsibilities (Manager / Assessor / Supervisor / Worker / Person-at-worker) 3. Hazard Identification and Risk Assessment (Principle of Hierarchy of control; Hazard identification of typical unsaf...
Building and Construction
Certificate in Building Design & Management Module Synopsis Building CAD This module provides students with the knowledge and skills to prepare two-dimensional Architectural, Engineering and Construction (AEC) CAD drawings. The module covers the principles of geometrical drawings, preparation of AEC CAD drawings using AutoCAD. Project Management This module seeks to teach the students the rud...
On completion of this unit, learners will acquire the knowledge and skills to be a RM Team Leader/Risk Management Champion for the organization in reducing risks at source by managing the risk management process at workplace. It involves developing a practical risk management implementation plan for the organization which identify specific actions to be taken, by whom and time for their completion...
Provider: ST ELECTRONICS (E-SERVICES) PTE. LTD.
Education and Training
All workplaces in Singapore are required to conduct risk assessments for their operations so as to identify, evaluate and control risks at work. It has been mandated under the Workplace Safety and Health framework to foster a proactive accident prevention culture. Workplace safety and health (WSH) trainers play a major role in contributing to safer and healthier workplaces Jointly developed with...