WSQ Interact With and Serve Food and Beverage Guests

  

About this Course

COURSE SYNOPSIS

This course covers learning in F&B workplaces for front liners to deliver total customer satisfaction which starts from the

preparation before receiving guests, up to the time guests leave the outlet. If properly executed, it will lead to higher

return business Interaction with Guests is your moment to exemplify total customer satisfaction.

Course outline:

• Preparing to interact with guests

• Assisting guests with seating

• How to take food and beverage orders?

• Serving Beverages? How to pick-up food orders? Serve food?

• Presenting bills

• Assisting guest with departure

The course will be conducted in English.

ADMISSION CRITERIA

• Able to speak, read and write simple English (ESS WPLN Level 4)

• No other pre-requisites

DURATION

• 24 hours (9am to 6 pm over 3 days)

ASSESSMENT

Participants will be awarded a Statement of Attainment by WDA upon passing an oral/written examination and practical

assessment administered by Ascendo Consulting. 

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