Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Leadership and People Management,Education and Training
In today’s inter-connected and fast-paced business environment, communication is more than simply sending, receiving and processing volumes of information on a daily basis. Effective communication is about articulating your ideas and presenting them more effectively and persuasively to your colleagues, customers and senior management.The $trategic Communicator (T$C)...
Provider: ODE Consulting
In the last generation, people had one job after graduation and they retired with the same one on the day he received the golden retirement watch.Today’s workforce, however, is a dynamic and complex mix of Traditionalists, Baby Boomers, Generation X, Generation Y and soon to hit the workforce - the Generation Z.Managing the intergenerational workforce also means managing ...
Establishing good relationships with your customers is the first step towards business success! Pick up practical skills and knowledge to instill confidence in your clients and learn how to better establish relationships through customer loyalty programs. Program Highlights:Drive sales by meeting the demands of your clientsGenerating increased sales with excellent product knowledgeLearn the s...
Provider: LOYAL RELIANCE PTE. LTD.
OVERVIEWManaging Conflict Workshop helps individuals view conflict as an opportunity instead of an obstacle, so they can create a conflict-positive business environment. The program introduces new methods to help participants diagnose various levels of conflict. This program also provides a unique process for addressing different conflicts, and effective resolution tactics for solving them.SIMULAT...
As the main representatives of your business, it is essential for your service staff to possess the essential skills and knowledge to respond to tricky situations. Applying the appropriate communication techniques would assist staff in overcoming service challenges. Program Highlights:Pleasing your Clients – The Key to Service ExcellenceDrive sales morphing your customers into loyal advocatesImp...
OVERVIEW“In a successful negotiation, everyone wins. The objective should be agreement, not victory.”“Every desire that demands satisfaction and every need to be met-is at least potentially an occasion for negotiation; whenever people exchange ideas with the intention of changing relationships, whenever they confer for agreement, they are negotiating.”The focus of this program is to provid...
OVERVIEWThe workshop describes the importance of influence in today’s complex organizations. Demonstrates how participants can influence their organization, build stakeholder alliances through reciprocity, values, expertise and power, and engage in constructive dialogue to surface organizational blind spots. Shows how participants can promote consensus and action, as well as manage and motivate ...
For those pursuing an internationally recognised accreditation, this highly successful Coach Accreditation Program leads to the International Association of Coaching (IAC®) Masteries™ Practitioner designationWHAT will you learn?The IAC® Coaching Masteries™ are the focal point of this Coach Accreditation Program.On completion of the program, you will be able to apply ...
Drive organizational success today with diversity! Learn how to better manage diversity in Singapore’s service environment today with the necessary skills and knowledge. Empower service teams by strengthening team relationships, promoting inclusiveness and how to cope with issues that may implicate service delivery Program Highlights:Expand your client base through a diversified work enviro...
The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills. This two-day workshop is designed to provide the participants with techniques and skills to enhance their effectiveness as s...
Provider: Management Development Institute of Singapore (MDIS)