About this Course

As the main representatives of your business, it is essential for your service staff to possess the essential skills and knowledge to respond to tricky situations. Applying the appropriate communication techniques would assist staff in overcoming service challenges. Program Highlights:

Pleasing your Clients – The Key to Service Excellence

• Drive sales morphing your customers into loyal advocates
  
• Improving the image of your enterprise through responding to customer feedbacks
  

Golden Rules for Complaints Handling

• Resolving complaints with ideal recovery procedures
  

The Customer may NOT be always Right – Tips to escalate unresolved feedbacks and complaints

• Providing outstanding customer service by escalations of unresolved feedbacks
  

Duration

2 days

Who Should Attend

Service Crew, Store Advisors, Customer-facing Staff, Call Centre Officers, Customer Service Representatives

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