Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Sales & Marketing
With business transformation taking place all over the world, the selling profession is in a massive state of change. Old ways of selling is being challenged in the digital era where the internet, globalisation and commoditization of entire products and services have resulted in the sales person losing control as the driver of the sales process. The challenging business environment has placed...
Provider: Marketing Institute of Singapore
Sales & Marketing Strategic Marketing
Business-to-Business (B2B) marketing is often more complex compared to consumer marketing. In B2B marketing, not only are companies engaging potential customers, there are often times the need to market to the trade (mainly wholesaler, retailer, or distributor).Understanding the critical importance of successful relationships and good marketing strategies will ensure companies stay in a favourable...
Customer Service
The telephone is the key mode of communication with customers in most organisations today. The telephone is often your customer's first point of contact with your company. Customers often form an impression of your company from the quality of one call or from the point of first contact. It is essential to understand, not just which techniques can be effective to influence customers but also the ad...
Broadcasting Publishing and Media
A company’s newsletter is the voice of the organisation. If you are involved in producing a newsletter, you can increase your readability by good writing, attractive visuals, interesting content, and design that draws and retains the reader. A well-produced newsletter can engage its readership and bond employees to the organisation.Learning Outcomes:Write crisp and clear copy that draws readers ...
Building and Construction
Under HDB Registered Renovation Contractors' (RRCS) scheme, all registered holders of existing HDB registered renovation contractors and their authorised persons must successfully complete BCAs Certificate in "Renovation for Public Housing" before their next renewal of registration with HDB.
Provider: Building and Construction Authority
Workplace Safety and Health
OBJECTIVE At the end of the course, the participant will have the basic knowledge on gas characteristics, measurements, combustion and regulations.
There is an increasing demand for knowledge-based skilled workforce as the industry restructures itself following the transition of our nation into a knowledge based economy. A new generation of knowledge based specialist subcontractors, supervisors or Resident Technical Officers who possess adequate practical skills and technical knowledge is needed. They will have the skills to supervise constru...
Geographic Information System (GIS) applications are in great demand nowadays due to many of their value-added services. To generate any recommended solution using GIS applications, there must be accurate data collected by the land surveyors. In addition, the development of many new challenging construction and civil engineering projects also requires a higher level of service from the land survey...
The growing complexity of Mechanical and Electrical (M&E) services in commercial, residential, industrial and infrastructural projects have made the role of an M&E coordinator increasingly important. Proper planning and coordination of M&E services are central to the success of building projects, playing key roles in building aesthetics, operational efficiency and optimal building maintenance. Th...
Renovation works that involve demolition are considered hazardous operations. They require the knowledge and skills to read and understand floor layouts, elevations, sectional plans as well as details of the proposed demolition works. Careful planning is required for carrying out these demolition works so as to ensure that none of the load bearing structures are damaged during the demolition proce...
Transportation and Storage
From September 2011, all lorry crane operators are required by MOM to undergo mandatory training to enhance their competency and safety consciousness. These Lorry Crane Operation Course (LCOC) and Lorry Crane Operator Competency Test (LCOCT) have been developed by the BCA Academy in accordance to the curriculum development advice (CDA) of Workplace Safety and Health Council. The details of these p...
OBJECTIVE · At the end of the course, participants should be able to: · List the duties and responsibilities of signalman for lifting operation · Identify hazards related to signalling operation and implement control measures · Apply correct slinging method to ensure safe lifting operation · Select and use correct lifting tackle · Apply standard verbal and h...
This programme aims to provide an upgrading path for working adults who aspire to obtain a BCA-accredited diploma in electrical engineering, and to expand their career opportunities in high-growth market segments such as clean energy, green building and energy management. Besides equipping students with the fundamentals of electrical engineering, the programme incorporates a comprehensive treat...
The Diploma in Strategic Facilities Management will equip students with a wide range of technical knowledge and functional skills to manage the built environment. The areas covered in the programme range from principles of facilities management, green building technology, energy management, event planning and marketing to business continuity. The focus of the programme will be on sustainable pract...
Objectives This course aims to give the Qualified Persons and technical support staff a better understanding of the building regulations. It allows participants to know the submissions process at different building plan stages and how it can be done more effectively and efficiently.
Metal scaffolding systems are now widely used in the construction industry. With increased use of such systems, they should be properly erected and supervised to prevent accidents. Under the Factories (Scaffolds) Regulations, the supervisors and erectors are required to undergo training courses which are approved by the Chief Inspector from the Ministry of Manpower (MOM). The BCA Academy,...
OBJECTIVE This course provides training in the use of plumbing tools, equipment and materials for the installation of sanitary, gas and water appliances for both residential and industrial uses in accordance with the regulations of the Ministry of the Environment and Public Utilities Board. Participants will also acquire knowledge of plumbing theory, interpretation of blue prints and relevant Cod...
Oil and Gas
OBJECTIVE Participants will acquire the necessary technical and safety knowledge for good town gas distribution and utilisation practices. Successful completion of this Gas Service Workers course is one of the requirements stipulated by EMA for any person who wishes to be a Licensed Gas Service Worker (LGSW).