Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Others
Provider: KAPLAN PROFESSIONAL
Productivity & Innovation
Participants will experience and learn to: 1. Develop an organisational culture of innovation, enterprise and continuous improvement in consultation with stakeholders 2. Develop enterprise actions and strategies to improve organisational growth 3. Establish policies and strategies to promote initiative behaviour for continuous improvement at the workplace 4. Develop comprehensive policies that...
Participants will experience and learn to: 1. Define and align team goals with departmental and organisational goals 2. Define own and individual roles within the team and work within the team and organisation dynamics 3. Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirement...
Participants will experience and learn to: 1. Recognise own emotional states, the causes of those emotional states and its effects on performance and interpersonal relationships at the workplace 2. Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace 3. Identify personal strengths and we...
Workplace Safety and Health
1. Maintain Workplace Safety and Health Policies and Procedures
Customer Service
Leadership and People Management
Human Resource Management Employment and Recruitment
Participants will experience and learn to apply the 5S techniques: 1. SEIRI - Clear unnecessary items from work area 2. SEITON - Organise work area in an orderly manner 3. SEISO - Clean work area 4. SEIKETSU - Maintain work area cleanliness 5. SHITSUKE - Maintain self-discipline in work area
Participants will experience and learn to: 1. Bring the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. 2. Adopt a systematic approach in improving a process through process mapping, analyse the process and redesign the process.
Participants will experience and learn to: 1. Identify symptom(s) that could lead to potential problem(s) at the workplace 2. Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered 3. Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective rea...
The objective is to enable managers to be more effective in identifying and analysing market trends, to forecast markets needs and recommend suitable marketing strategies that will have positive impact on their organization¿s business.
This course covers identifying information sources to collect and analyse information as well as reporting and presenting information to relevant stakeholders.