Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Productivity & Innovation
Participants will experience and learn to: 1. Identify possible areas for continuous improvement and challenges in getting team to initiate actions for continuous improvement at the workplace 2. Lead and motivate team to initiate actions, ideas and suggestions to improve workplace or business performance 3. Assist team members to unleash their untapped innovation and creativity and increase their ...
Provider: KAPLAN PROFESSIONAL
Participants will experience and learn to: 1. Develop an organisational culture of innovation, enterprise and continuous improvement in consultation with stakeholders 2. Develop enterprise actions and strategies to improve organisational growth 3. Establish policies and strategies to promote initiative behaviour for continuous improvement at the workplace 4. Develop comprehensive policies that enc...
Participants will experience and learn to: 1. List personal competencies acquired through learning and experience 2. Determine personal career goals taking into account personal competencies 3. State sources of and interpret information on potential employment opportunities 4. Select jobs that best match personal competencies and career goals and apply for jobs 5. Prepare for and attend job interv...
Learners will learn to: - Map and evaluate business process using Value Stream Mapping tool - Defines and establishes the value flow as pulled by the customer - Identify and analyze non-value added steps or activities in a process using Value Stream Mapping Tool - Design and implement improvements to the business process - Measure and evaluate the improvement measures implemented against determine...
1. Apply Organisational Service Values and Systems 2. Contribute to Service Team Effectiveness 3. Follow-up post sales/service support 4 . Utilise and update a customer database
Leadership and People Management
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Access available sources of information to identify global trends and interpret information that impact ones employability and job role 2. Identify the types of expectations and adjustments required in current and new job situation to stay employable and competitive in the global context 3. Identify the types of competencies required in current and n...
Others
1. Identify negotiation outcomes in a commercial situation to establish organisation¿s desired position in negotiation. 2. Identify roles and responsibilities needed to support negotiation objectives. 3. Prepare relevant background information to understand other parties¿ position. 4. Use negotiation processes and techniques to assist in achieving desired negotiation outcomes. 5. Record negotiat...
Participants will experience and learn to: 1. Recognise own emotional states, the causes of those emotional states and its effects on own and teams performance and interpersonal relationships at the workplace 2. Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence 3. Model behaviours that demonst...
A competent individual would learn and understand: ¿ Productivity objectives and underlying purpose and goals of productivity ¿ Productivity relating to: a. The basic formula of productivity b. Achieve productivity growth Ways to measure productivity growth Factors involved such as: cheaper, better, and faster that contribute to increase productivity Various types of employee behavior ...
Participants will experience and learn to: 1. Provide and clarify with team members on work-related information using appropriate communication techniques 2. Involve team members in the planning of work activities to promote ownership and commitment to work plan 3. Delegate duties and responsibilities taking into consideration the competencies of individual team members 4. Communicate thoughts and...
1. Communicate information to team members in accordance with organisational and project requirements. 2. Implement training and development for project team to meet project specifications. 3. Monitor and evaluate team performance in accordance with performance measures. 4. Monitor and manage team dynamic to ensure smooth executing of project.
Education and Training
This programme will enable individuals to identify the global trends and changes impacting the workplace, apply lifelong learning to adapt to changes for sustained employability, and share knowledge and skills to enhance productivity and effectiveness in a diverse workplace.Participants will experience and learn to:Access available sources of information to identify global trends and interpret inf...
To provides the participants with skills and knowledge to facilitate the implementation of a productivity framework according to the Productivity Road Map and Action Plan developed. Participants will also learn to encourage and coordinate with the team to participate in role play.
1. Developing a critical thinking mindset when dealing with business issues 2. Challenging and rethink of ideas and provide insights to relevant stakeholders 3. Demonstrating problem-solving skills within own scope of work 4. Analyzing and report business issues and make recommendations to relevant stakeholders 5. Enhancing creative thinking skills among team members.
Workplace Safety and Health
1. Comply with workplace safety and health policies and procedures 2. Follow safe work practices and risk control procedures 3. Participate in workplace safety and health management activities 4. Follow workplace emergency response procedures
Participants will experience and learn to: 1. Plan daily work to meet quality system requirements 2. Carry out daily work to meet quality system requirements 3. Maintain work quality 4. Improve work quality
Participants will experience and learn to: 1. Plan daily quality control work activities 2. Facilitate & control process quality 3. Maintain process quality