Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Leadership and People Management
Provider: KAPLAN PROFESSIONAL
Others
The objective is to enable managers to be more effective in identifying and analysing market trends, to forecast markets needs and recommend suitable marketing strategies that will have positive impact on their organization¿s business.
This course covers identifying information sources to collect and analyse information as well as reporting and presenting information to relevant stakeholders.
Productivity & Innovation
Participants will experience and learn to: 1. Plan daily work to meet quality system requirements 2. Carry out daily work to meet quality system requirements 3. Maintain work quality 4. Improve work quality
Workplace Safety and Health
1. Comply with workplace safety and health policies and procedures 2. Follow safe work practices and risk control procedures 3. Participate in workplace safety and health management activities 4. Follow workplace emergency response procedures
Customer Service
Refer to attached
Human Resource Management Employment and Recruitment
1. Determine resource needs to ensure successful implementation of business function strategy 2. Acquire and allocate resources to support execution of business function strategy 3. Monitor and review resource usage to determine sufficiency and optimal utilisation of resources 4. Assess resource allocation outcomes and re-allocate resources to meet business function strategy requirements.
Participants will experience and learn to: 1. Bring the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. 2. Adopt a systematic approach in improving a process through process mapping, analyse the process and redesign the process.
Information and Communications